Monitor program usage, user access audit log, system performance data, and incidents. Provide analytical results for the system state. Identify risks or problems and enhancement opportunities of the current computer system.
Serves as an education expert for the servicing/sales team to identify enrollment and participant education resources, strategies and educational campaigns that can assist in the acquisition and retention of business.
Leads and partners with Non-IT and IT functions to define and champion new technologies to improve the efficiency, quality, security and ease of use of our products and services for the broader organization.