Software Support Engineer Jobs Near Burlington, MA

Provide engineering support and solutions to professional services, technical and business teams

Provide escalation support for short-term problem resolution activities .Perform direct coding and validation activities for support tools.

Provide direct support for product release activities “on-site” at customer locations .Provide escalation support for short-term problem resolution activities...

Responsible for creation and review of knowledgebase technical solutions, revised processes, and technical documentation. Strong working knowledge of the specific OEM operating environments, connectiv...

Work with back-end engineering teams to mitigate and resolve escalated cases as well as ensure the customer voice is heard; provide content for on-boarding materials for support engineers...

Work with back-end engineering teams to mitigate and resolve escalated cases as well as ensure the customer voice is heard; provide content for on-boarding materials for support engineers...

Accurately document cases by describing successful resolution with customer comments and proper categorization of calls.

Respond to assigned service tickets and work through to successful resolution while meeting or exceeding all service level and customer satisfaction objectives...

Work with back-end engineering teams to mitigate and resolve escalated cases as well as ensure the voice of the customer is represented.

Work with back-end engineering teams to mitigate and resolve escalated cases as well as ensure the voice of the customer is represented.

Work with back-end engineering teams to mitigate and resolve escalated cases as well as ensure the voice of the customer is represented.

Proactively update support tickets and communicate issue status to applicable customer.

Work with back-end engineering teams to mitigate and resolve escalated cases as well as ensure the voice of the customer is represented.

Work with back-end engineering teams to mitigate and resolve escalated cases as well as ensure the voice of the customer is represented.

Work with back-end engineering teams to mitigate and resolve escalated cases as well as ensure the voice of the customer is represented.

Diagnose, troubleshoot and resolve hardware, software or other desktop and system problems, including hands-on replacement of defective components where appropriate...

Support data engineering efforts, including database and API design, data extraction/transformation/load, and data aggregation/integration.

Analyzes issues and problems of high complexity, exercising excellent judgment in finding solutions to problems and issues with equipment.

Provide technical expertise to conduct specific performance or functional tests associated with resolving issues regarding Kronos applications.

The team works collaboratively, and interacts with many different aspects of the company business, including Development, Sales, Product Management, and Account Management...

You will be the Single Point of Contact for many of our strategic customers. You will be the customers trusted advisor and advocate, understand the customer’s environment and business goals and work...

Act as the technical specialist in Calibration with regards to the interpretation of technical and specification requirements.

Troubleshoots customer submitted problems by working together with our customers in a collaborative manner.

As Software Engineer at , you'll play a key role in that transformation, by way of: building rich, dynamic web applications

Lead quarterly technical interchange meetings with customer to include review of in process software development activity, outstanding software issues and software development roadmap with specific fo...