Designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS; working knowledge of Genesys Framework, reporting, routing and multi-channel components.
Experience in working in Production Support and Incident Coordinator; eclipse, SQL Developer, Application Server - Web logic / JBOSS Knowledge of Data Analysis, Trillium Control Center will be added advantage.
Develop and support ETL solutions for different industries dealing with various types of challenging data; design, analyze, and optimize code base using proven best-practice algorithms and data structures.
Analyzes customer's business and technology objectives by asking probing questions that are meaningful to the customer to collect information that enables the sales team to be more effective and responsive to customer's needs.
The individual in this position will join the Media Engineering Infrastructure Services team in an exciting, fast paced environment, supporting, automating and administering the Microsoft Windows based systems through a variety of technologies.
Practice standard development process leveraging waterfall or agile methodologies such as Agile Scrum and TDD Review and analyze business requirements and provides feasibility analysis on potential projects.