Operations Support Manager jobs in San Jose, California (CA)

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Support Operations Manager

Confidential Company • Santa Clara, CA

As a technical program manager, you will be responsible for managing key internal Customer Support programs and external customer-facing initiatives with the aim of improving the overall customer and employee support experience.

Posted Yesterday •

11 - 15 years experience • Technology
Director, Operations Program Management - Network Deployment and Support

Facebook • Menlo Park, CA

Work with centralized organizations and data center regions to assess operational gaps, design, develop and implement scalable and flexible solutions; help create and manage the vision and strategy to take the operations to the next level of industry leadership.

Posted Yesterday •

11 - 15 years experience • Technology
Support Readiness Manager

Intacct • San Jose, CA

Work with product management, the support knowledge administrators & documentation team to ensure Help Center content, KBA's, guides and tutorials are created, maintained and updated for each release.

Posted Today •

Less than 5 years experience • Technology
Global Support Engineering Manager

Facebook • Menlo Park, CA

Leading a team of highly talented engineers as they build, scale and innovate our partner support service tools (e.g. ticket management systems, knowledge bases, live chat services all augmented by machine learning systems).

Posted 3 days ago •

5 - 7 years experience • Technology
Manager, Global Operations Support

Equinix • Sunnyvale, CA

Oversees overall budget entire team (and sub-teams within), maintaining, tracking and reporting results to senior leadership.

Posted 24 days ago •

11 - 15 years experience • Technology
Content Operations Manager, Community Operations

Facebook • Menlo Park, CA

Lead a team of Content Specialists in defining and executing operational goals within Content Operations' larger strategy; develop and operationalize best practices for creating and managing high quality educational and support content at scale.

Posted Yesterday •

5 - 7 years experience • Technology
Manager, GIS Network Operations

Lam Research • Fremont, CA

Manage, coach, develop and lead the outsourcing team responsible for the maintenance, operations, and support.

Posted 5 days ago •

11 - 15 years experience • Manufacturing
Operations Program Manager - Emerging Technology

Facebook • Menlo Park, CA

Staying abreast of current and emerging technologies being leveraged to support operations, maintenance, and inventory/asset management; conduct technology evaluations accounting for multiple evaluation criteria (e.g. cost, performance, etc.) to best meet our needs in a methodical and efficient manner.

Posted Yesterday •

5 - 7 years experience • Technology
IT Operations and Security Manager

Confidential Company • Mountain View, CA

Lead a team of system administrators, network engineers and security specialists who support the security operations infrastructure; manage network infrastructure, Linux and Wintel servers, and security infrastructure.

Posted 17 days ago •

8 - 10 years experience • Professional, Scientific & Technical Services
Global Facility Operations Support Manager

Facebook • Menlo Park, CA and 1 other location

Provide for cross communications with counterparts at other sites, with the leadership team, and adjacent operating teams to share lessons learned and best practices.

Posted 2 days ago •

5 - 7 years experience • Technology
Global Facility Operations Support Manager

Facebook • Menlo Park, CA

Provide strategic guidance to support management of necessary supplies, repair parts, and consumables. Oversee development of the overall Facility Operations budget and supports execution in the field to include reporting and adjustments.

Posted 38 days ago •

5 - 7 years experience • Technology
Data Analyst (Customer Support/Operations)

Billcom • Palo Alto, CA

As a Data Analyst, you will interface with the leadership team to analyze and explore opportunities to drive our key success metrics related to customer support experience, cost, quality, efficiency, the impact of improvements and continuous improvement.

Posted 17 days ago •

Less than 5 years experience • Accounting, Finance & Insurance
Sr. Manager, Enterprise Technical Support

8x8 • San Jose, CA

The candidate must be able to interact with all levels of technical and managerial staff and will have proven leadership abilities and display excellent skills in understanding problem determination and service restoration. He/she will report to the Senior Director of Customer and Technical Support.

Posted Today •

11 - 15 years experience • Telecommunications
Program Manager - Support

Workday • Pleasanton, CA

Partner with key stakeholders and other program managers involved in new offerings launches including representatives from sales, marketing, product management, development, and services.

Posted 14 days ago •

5 - 7 years experience • Technology
Manager, CM / Material Operations

Arista Networks • Santa Clara, CA

Work with npI materials team to transition and rapidly ramp and reach time-to quality and volume on new products.

Posted 9 days ago •

5 - 7 years experience • Technology
Senior Event Operations Manager

Workday • Pleasanton, CA and 1 other location

Create event overview, briefs and reports for pre-planning communications and post-event evaluation; collaborate with internal core team members, hold all stakeholders accountable for timely completion of goals.

Posted 14 days ago •

8 - 10 years experience • Technology
IT Product Manager, Enterprise Financial Operations

Informatica • Redwood City, CA

Develop a strong understanding of process and technology to identify improvements

Posted 6 days ago •

11 - 15 years experience • Technology
Manager, Operations Program Management - Network Tooling

Facebook • Menlo Park, CA

Work with your team to align network tooling programs to large strategic tooling objectives and big bets and ensure they understand the big picture and goals; empower your team to work with the various engineering teams in a matrix organization to design and develop scalable solutions that meet the goals and objectives of our network connectivity teams.

Posted Yesterday •

11 - 15 years experience • Technology
Manager - IT Operations

Lucile Packard Children's Hospital • Menlo Park, CA

Provides configuration management and accurately assesses the impact of modifications and vulnerabilities for each information security system.

Posted 22 days ago •

5 - 7 years experience • Healthcare
Community Support Manager

Flipboard • Palo Alto, CA

Resolve and serve as escalation point for user inquiries via email, app stores and social media. Manage global team of full-time and contract Support personnel.

Posted 15 days ago •

5 - 7 years experience • Media
Partner Operations Manager

Facebook • Menlo Park, CA

Partner in the development of procedures, processes, and workflows supporting engineering, procurement, construction, and facilities operations with the goal improving project operations.

Posted 2 days ago •

5 - 7 years experience • Technology
Senior Manager, Facilities & Operations

Palo Alto Networks • Santa Clara, CA

Develop and manage facilities operations programs and processes for all day to day operations, Large event room scheduling management and lab infrastructure and office build-outs at our HQ facility.

Posted Yesterday •

8 - 10 years experience • Technology
Sr. Partner Business Operations Manager

VMware • Palo Alto, CA and 1 other location

Define and document current and proposed operating practice components (people, process, tools, policy, governance).

Posted 15 days ago •

8 - 10 years experience • Technology
Technical Operations Manager

Actiance • Redwood City, CA and 2 other locations

Manages and drives resolution of all service related requests in a 7x24x365 working environment.Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others

Posted 21 days ago •

8 - 10 years experience • Technology
Senior IT and Operations Manager

E la Carte • Redwood City, CA and 1 other location

This is an exciting opportunity to manage and drive our Operations and Information Technology teams with enterprise customers.

Posted 11 days ago

• Professional, Scientific & Technical Services