Drive initiatives and provide support to the PMO in projects that contribute to long-term operational excellence, ensuring key projects have clear success measures and operation plans.
Establish and own end-to-end detailed tracking and control processes for headcount, capacity, billing reconciliation and budget management across complex global operations.
Establish and maintain strong internal partnerships, acting as thought partner and internal consultant; build consensus among cross-functional teams and influence decision making within leaders.
Build and manage relationships with key cross-functional partners including Product, Engineering, and Community Operations; identify new opportunities for team impact within the larger Community Operations landscape.
The main responsibility of the Product Support managers is to determine staff needs in order to build a team of representatives who can provide the best service to the customers and help the organization meet its goals.
Responsible for operational readiness and effective communication of product features and changes to customer service agents through internal Knowledge Base content and other communication channels.
In this role the manager provides financial support to various operations VPs and their staff, requiring excellent communication skills, a strong business acumen, and the ability to think fluidly during presentations
As a Manager in OTS you will be a vital member of the team managing and executing operational focused projects. You'll execute and manage projects across all sectors, supporting our client service team in developing and executing strategies for transactions.
Responsible, in close coordination with the corporate IT team, for tracking the progress and performance of the Legal IT portfolio and making recommendations to management on the technology direction for the department.
Network deployment and troubleshooting experienced with Cisco, Juniper; RMA Coordination with vendors; experience in NoC Support; inventory Management; circuit test and turn-up within DC/PoP.
Network deployment and troubleshooting experienced with Cisco, Juniper; RMA Coordination with vendors; experience in NoC Support; inventory Management; circuit test and turn-up within DC/PoP.
Network deployment and troubleshooting experienced with Cisco, Juniper; RMA Coordination with vendors; experience in NoC Support; inventory Management; circuit test and turn-up within DC/PoP; telco experience and/or Telco vendor.
Network deployment and troubleshooting experienced with Cisco, Juniper;RMA Coordination with vendors; experience in NoC Support; inventory Management; circuit test and turn-up within DC/PoP
Define, establish, measure, and report on metrics to analyze the partner experience and internal efficiency, including customer service SLAs, and support volumes.
Network deployment and troubleshooting experienced with Cisco, Juniper. - RMA Coordination with vendors - Experience in NoC Support - Inventory Management - Circuit test and turn-up within DC/PoP
Define, establish, measure, and report on metrics to analyze the partner experience and internal efficiency, including customer service SLAs, and support volumes.
Manage strategic partners' tactical product integration and management through partner education and troubleshooting Collaborate with internal stakeholders to define and prioritize new tools and product features required to improve external partner processes and performance.
Contribute to program processes, tracking tools, and general project and program managing best practices, and initiate improvements where needed in order to scale effectively as the organization grows.