Netflix • Los Gatos, CA
Responsible for operational readiness and effective communication of product features and changes to customer service agents through internal Knowledge Base content and other communication channels.
8,608
Operations Support Manager jobs in San Jose, California (CA)
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- Google • Sunnyvale, CAInitiate, recommend and deliver user-driven support systems improvements using industry best-practices that enable Google Cloud Support business objectives.
- Becton Dickinson and • San Jose, CALead Operations Sustaining Team Initiatives in support of cost savings and continuous improvement goals.
- 8x8 • San Jose, CAWork cross - functionally to ensure key elements of quality control are embedded in training modules. Build and develop relationships with all partners, communicating updates and program information on a regular basis.
- Thermo Fisher Scientific • Pleasanton, CAProvide guidance on change controls and for complex deviations to ensure effective root cause, manage timely investigations and development of corrective action plans in support of batch release for RUO products.
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The Health Trust • San Jose, CAManages day-to-day operations and supervision of Family Support case management staff as assigned. - Facebook • Menlo Park, CAWork with your team to align programs to large strategic infrastructure objectives and big bets and ensure they understand the big picture and goals.
- Facebook • Menlo Park, CAWork closely with production engineering, software engineering and hardware engineering teams in Menlo Park, Seattle, Dublin and other US and EMEA locations to drive high-impact projects to successful completion.
- TE Connectivity • San Jose, CA and 1 other locationThe candidate will also work with management to deliver IT projects and provide guidance to better serve the business.
- Facebook • Menlo Park, CAManage expectations of all interested parties: define clear roadmaps with key deliverables and milestone dates, provide frequent program updates, and identify and communicate risks and adjustments to the overall program.
- Ellie Mae • Pleasanton, CAPerform complex data analysis related to recruiting systems, metrics and other performance indicators. Translate analysis into easily digestible summaries.
- Adobe Systems • San Jose, CA and 1 other locationYou will field questions, log and work high priority issues, meet with Customers regularly, and manage escalations while working with the extended Adobe Support team (Support and Engineering).
- Facebook • Menlo Park, CAConduct insightful analysis using internal and external data (e.g. revenue, product, market, industry) to derive insights that will drive business insights and recommendations.
- eBay • San Jose, CADevelop and maintain Consumer Selling Product dashboard using a balanced scorecard, establishing consistent, objective program performance standards of accountability through the selling lifecycle.
- Adobe Systems • San Jose, CAAs Senior Manager, Global Talent Operations, you will play a critical role with core responsibilities across Candidate Experience, Org Health, Process Management, Compliance, Audit, Partner and Program Management.
- Facebook • Menlo Park, CAManage the People Operations "Big Rocks" project repository and facilitate regular project update meetings.
- FireEye • Milpitas, CAThe primary role of the Senior Manager, Global Channel Operations is to develop, operationalize and optimize programs, processes and systems to help enable FireEye to scale its global channel sales.
- Aicent • San Jose, CAAnalyze application logs, network traces and program traces to determine the root cause of reported problems.
- PayPal • San Jose, CAActive project team participant along with the IT group for several technology projects, including reviewing/assessing potential new technology solutions, new system launches, system upgrades and product enhancements.
- Silicon Valley Bank • Santa Clara, CAServes as an active and valued business partner in regard to tax matters �Applies professional-level technical knowledge, skills, experience, and judgment to accomplish results.
- Cisco • San Jose, CAForecast resource plans and budget needs for the various CPS teams to scale to support the business.
- Facebook • Menlo Park, CAProvide hands-on deep analytic support and develop actionable insights that will influence key decision makers on to manage revenue growth and profitability.
- Roku • Los Gatos, CAUsing customer feedback, predictive analytics, intelligent systems, competitive insights and industry best practices to provide compelling support experiences across Company ecosystem.
- Facebook • Menlo Park, CAWork with Legal, InfoSec and IT sourcing teams to complete vendor security assessments and contract execution for third party platforms and applications identified.
- Dali Wireless • Menlo Park, CAPrepare regular reports for company executives providing status of projects and recommendations; oversee and manage all project disputes and claims with support from the Sales Team.
