Administer and troubleshoot multi-site Linux/UNIX and Windows based Netsmart application environments for both turn-key and cloud clients.Work to resolution client system outages through active participation within major incident / critical situations processes.
NOC Engineer jobs in Kansas City, Missouri (MO)
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- Administer and troubleshoot multi-site Linux/UNIX and Windows based Netsmart application environments for both turn-key and cloud clients. Basic understanding of Networking protocols, theOSI model and related equipment (routers, hubs, switches, and firewalls).
- • Lenexa, KS and 3 other locationsEnhance the department and organizations reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the company; investigate customer concerns and resolve configuration issues across a variety of product lines. Acting as "problem owner," escalating to other support and specific engineering groups, following the status of the incident until it has been confirmed to be resolved.