Assist management in developing an overall strategic infrastructure plan for network strategies and architecture, network security, network performance and capacity management, backup/recovery and operational support worldwide.
Lead cross functional teams consisting of team members within Operations (Production Operations, Sysadmin, DBA, Network Administrators, Tools) and beyond Operations (Support, Development, QA, Product Management, Legal, Finance).
Collaborate with technical teams to develop and maintain end-to-end project plans, ensuring on-time delivery, including drafting requirements, using and testing cases as well as support and escalation plans.
Responsibility for providing technical expertise during the pre-sales process, implementing proof of concept projects, deploying solutions, resolving customer issues and escalating to HotLink engineering, when needed.
Coordinate with off-site contractors who provide IT services for company; provide internal desktop support for cross-functional and multi-disciplinary teams including the Research and Development group.
Operationally manage all parts of the tech stack with a focus on the network side; automate repeatable processes including, but not limited to, deployments, monitoring, and upgrades. Manage infrastructure as code.
Lead a team of system administrators, network engineers and security specialists who support the security operations infrastructure; manage network infrastructure, Linux and Wintel servers, and security infrastructure.