Cultivates and provides exemplary customer service, assuring that customer service standards are consistently met or exceeded; identifies opportunities to improve services and takes correction actions accordingly; analyzes customer/patient complaints, concerns and suggestions and provides appropriate follow-through, including prompt response to resolve any customer/patient complaints.
Responsible for management of the financial reporting team, including but not limited to; staffing, work assignments, compensation and performance management to ensure company initiatives are met and staff development
Leading clinical performance expectations that support the goals of consistent clinical performance and practice standards across the facility to ensure superior clinical outcomes and unparalleled patient experience.
Responsible for tools and programs focused on specialty audiences (e.g. urologists, surgeons, pathologists, urology fellows, diagnostic radiologists, radiation oncologists, medical oncologists) that can influence Oncotype DX ordering.
In this role, the Associate Director will develop and manage the execution of a comprehensive medical education plan for the Oncology business unit, including the development of advisory boards, speaker trainings, and other projects associated with educating key opinion leaders and other targeted customers.