Manages all customer service requests using the Facility One work order system; including prioritization and delegation to assigned staff. Maintain company customer service standards. Follow through to ensure issue is resolved.
Perform analysis and offer resolution of complex RF issues encountered in company-provided systems; assist in the production of company technical and procedural requirements to internal groups, vendors, and partners.
Confidential Company • Dallas, TX and 30 other locations
Providing limited field design services to correct minor design problems encountered during the implementation of substation capital projects; producing results that have a direct, positive impact on the company.
Perform HE and facility Technical Quality Assurance (TQA) inspections; Ensure all cabling, equipment installation, power and cooling is in compliance with corporate TQA standards. Implement approved methods of procedure.
Develops reports of overall health of the portfolio of databases, escalating substantive capacity utilization variations from forecast to management. Provides complex database maintenance services to application development teams.
Supervise and review technical operations, surveys, energy audits and analysis, HVAC and electrical and plumbing systems, environmental compliance, ADA compliance and acquisitions, and third-party surveys.