Promote the perception of all IT as a preferred technology service provider by maintaining a pleasant, comfortable and inviting service environment and by guiding customers to the most effective avenue of support.
Procure and ensure adequate inventory of spare-parts, accessories and consumables for MOCVD reactors and their ancillary equipment to minimize downtime and ensure the preventive maintenance can be carried out timely and safely.
The successful candidates must also have good verbal and written communication skills, strong mechanical aptitude, good problem solver, able to multitask and have the ability to use various hand tools and test equipment.
Support ATS Team on network responding to email and phone inquiries from customers. Provide on-site field service support by deploying to customer aircraft locations to resolve complex technical issues.