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A record of process improvement, particularly in partnering with technology teams to change processe...

Monitors service objectives and production results vs. goals/objectives. Identifies opportunity are...

Manage escalations and seek to resolve them to the satisfaction of the customer and account executiv...

Creates and implements a culture that inspires claims customer service excellence by applying voice...

Actively negotiate and manage vendor services as appropriate to servicing combined claims. Includes...

Drive opportunities through qualification and closure while maintaining a pipeline sufficient to ach...