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Ensure the support team will triage, troubleshoot, and resolve all customer reported issues leading...

The Technical Support Manager will be responsible for managing the Customer Support Team and activit...

Continuously evaluate the performance and posture of the support team and develop a strong culture o...

Promptly and accurately record customer communications, technical troubleshooting steps taken and re...

Be involved in day to day support operations including triaging, communicating and tracking support...

This does require gaining institutional knowledge and can include providing recommendations on root...