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Ensures resiliency, performance, and security are present on current and new network infrastructure initiatives. The position calls for an individual that can work independently but is highly integrat...
Deliver on insights and analytics for Customer Support, Case Volumes, Call Deflections, Case Escalation Prediction, Call Volume Forecasting, Routing Effectiveness, Tiered Support, Customer Survey, Cus...
The Director – Operations, Services & Support Analytics, Customer Success is responsible driving analytics that empower the business leaders with the ability to drive critical decisions on professiona...
Implementing and utilizing production change and compliance management systems covering hardware life cycle, system updates, software and security patching, and technology roadmaps...
The successful candidate will design, develop and test software, primarily using Java/J2EE, Python, Apache Solr, Spark and SQL in both Windows and Linux environments, having primary responsibility for...
Apply expert software engineering skills to build Natural Language products to improve automation and improve user experiences leveraging unstructured data storage, Entity Recognition, POS Tagging, on...
Support creation of an enterprise quality plan and continual modification / execution of the plan as the inflow and outflow of the enterprise data are modified. This includes enterprise quality report...
Responsible for design and leading development as a full stack java architect to build very high volume low latency enterprise applications that can adapt and scale to changing market conditions...