Financial Analyst job in Baton Rouge, LA
Showing jobs 1–1
| Baton Rouge, LA
Workforce Planning ManagerSupervise, lead, coach, and develop a specialized Workforce Planning team in defining best practices for producing accurate call volume and Average Handle Time ("AHT") Forecasts and agent schedules that will optimize cost effectiveness and operational efficiency, while meeting Service Level objectives to deliver a high degree of Customer Satisfaction ("C-Sat").
Less than 5 years experience|