As a Director, Technical Support, you are a strategic leader driving successful technical support teams. Find the top job opportunities in this category with Ladders. We connect you with numerous $100K+ job opportunities across all industries and geodetic locations.
A director of technical support is vital to every tech-driven organization. This role requires strong technical knowledge as well as team management and customer service skills. If this aligns with your career goals, you are in the right place.
At Ladders, you can explore opportunities that showcase your ability to lead a team while solving technical problems and ensuring customer satisfaction. Take the next step in your career today.
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$114K - $184K *
The Director of Technical Support Engineering at Samsara is responsible for delivering a world-class technical support experience to a rapidly expanding user base. This role involves leading a team of...
1 month ago
$187K - $223K *
The Director of Support at Tecton is responsible for leading and scaling the Support Engineering team to ensure customer success. This role involves innovating technical support processes, enhancing u...
1 month ago
Director Technical Support Engineering, Americas
$129K - $273K *
The Director of Technical Support Engineering for the Americas will lead high-performing teams to transform the Microsoft Dynamics customer experience by ensuring seamless, high-quality support. This...
1 week ago
Senior Director, Technical Support
$176K - $344K *
The Senior Director of Technical Support at 8x8 will lead a global technical support team, focusing on delivering exceptional customer experiences and designing scalable service programs. This role re...
2 weeks ago
$120K - $180K *
The Director of Technical Support will lead the technical support organization, defining and executing strategies to enhance customer service and operational efficiency. This role involves building an...
1 month ago
$80K - $120K *
The Director of Field Operations at ATS is responsible for leading safety initiatives, driving accountability, and fostering a culture of engagement among employees. This role involves strategic plann...
Yesterday
Senior Manager, Technical Support
$111K - $206K *
The Senior Manager, Technical Support at VIAVI will lead a team of skilled support engineers, ensuring the delivery of high-quality support services across various business units. This role involves m...
2 weeks ago
Director: Product Support and Field Service
$150K - $200K *
The Director of Product Support and Field Service at Advantest Test Solutions, Inc. will oversee the global teams of product support engineers and field service engineers, ensuring customer satisfacti...
1 month ago
Director of LMS and Technical Support
$80K - $120K *
The Director of Learning Management System (LMS) and Technical Support is responsible for leading the strategic management and daily operations of the Litmos LMS and technical support services. This r...
3 weeks ago
Director, Technical Support and Network Operations
$80K - $120K *
The Director of Technical Support and Network Operations is responsible for leading the helpdesk environment, IT implementations, and call center operations to ensure high-quality technical support an...
3 weeks ago
Senior Manager, Executive Technology Support
$89K - $199K *
The Senior Manager IT Operations oversees the reliable operation of IT and AV infrastructure for senior leadership, ensuring support for executive events and activities. This role involves managing IT...
2 weeks ago
$120K - $180K *
The Director of Technology is responsible for developing and executing the company's technology strategy to align with business objectives. This role involves leading a technology team, overseeing the...
1 week ago
$200K - $250K *
Assign and manage projects based on new product releases, call-related issues, and/or training needs within the organization; track projects and initiate documentation based on project successes...
5 days ago
$85K - $105K *
The Manager of Technical Support leads a 24/7 customer-facing team that assists clients with programming, troubleshooting access issues, and resolving technical challenges. This role requires strong l...
2 weeks ago
$120K - $150K *
The Technical Services Director at Sharetec will lead the Professional Services team, driving technical strategy and optimizing software implementation processes for credit union clients. This role in...
1 week ago
$120K - $160K *
The Director of Technical Services at Serta Simmons Bedding provides engineering leadership in equipment excellence, facility management, and project management. This role involves overseeing engineer...
1 week ago
$175K *
The Director of Tech Support for UMG West is responsible for leading and managing the Technology Client Services team, ensuring high-quality support for end users across various business units. This r...
2 weeks ago
$70K - $95K *
The Senior Production Technician at AVI-SPL is responsible for overseeing various production roles, including audio technician, camera operator, and technical directing in studio, remote, and virtual...
2 weeks ago
$80K - $130K *
The Head of Technical Support at Nooks will lead and scale the technical support team, ensuring high-quality service delivery and customer satisfaction. This role involves managing daily operations, e...
1 week ago
$160K - $190K *
The Director of Manufacturing Operations at Ergotron will oversee the manufacturing strategy and operations, ensuring alignment with company goals. This role includes managing manufacturing engineerin...
4 days ago
Director, Technical Transfer and Process Technology
$130K - $180K *
The Director of Technical Transfer and Process Technology is responsible for overseeing engineers and scientists in the aseptic drug product formulation and manufacturing processes. This role involves...
1 week ago
$120K - $180K *
The Director of Customer Support at XOPS is responsible for building and optimizing the global L2 support function, focusing on operational excellence and customer issue resolution. This role involves...
5 days ago
Director - Leader of Technical Application Support Operations team
$105K - $178K *
The Director of Technical Application Support Operations leads a team responsible for managing and supporting healthcare EDI transactions using Edifecs tools. This role requires expertise in cloud ope...
1 month ago
$120K - $180K *
The Director of Technology at Phoenix will lead and oversee the technology strategy and operations to enhance the healthcare experience for Canadians. This role involves managing a talented team, driv...
4 days ago
$108K - $182K *
The Director of Product RDM will develop and execute the product strategy and roadmap for the Resource Data Management organization, focusing on Utility Expense and Data Management. This role involves...
1 month ago
What is a Director, Technical Support role?
A Director, Technical Support leads the technical support department in an organization and ensures that all technical issues are promptly resolved.
What qualifications do I need for a Director, Technical Support job?
A bachelor's degree in a relevant field, comprehensive understanding of technical support practices, leadership skills, and excellent written and verbal communication skills are typically required.
What does a typical day look like for a Director, Technical Support?
A typical day might include meeting with team leads, managing escalations, strategizing on improving support processes, and working closely with other departments.