Developer Support Engineer Jobs Near Newark, CA

You are fascinated by the up and coming game-changers for developers and enjoy the thrill of exploring new languages and development frameworks. You are self-motivated and are comfortable working in o...

Research, respond to and accurately resolve cases of moderate to high complexity, in a timely manner and in accordance with CASE team standards.

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Support Engineers are responsible for troubleshooting and resolving technical problems for customers for multiple solutions and underlying technologies using superior expertise in technical skills, gu...

Prioritize and resolve support requests from engineering teams and provide second level support to customer facing teams for escalated incidents.

Customer advocacy; helping our engineering team to meet customer requirements on quality and functionality completeness.

Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world...

Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on doing what is best for the customer...

Research, respond to and accurately resolve cases of moderate to high complexity, in a timely manner and in accordance with CASE team standards.

Serve as subject-matter expert on VMware’s VCDR (VMware Cloud Disaster Recovery). Handle deployment and troubleshooting complex issues of SDDC (Software Defined Data Center) for customers...

Provide technical support for assigned complex system level software products. This includes prioritization, analysis, and resolution of problems of diverse scope requiring an evaluation of identifiab...

Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations.

Identify software bugs and hardware issues. Perform Wide Area Network (WAN) optimization and acceleration. Perform server load balancing to increase capacity and reliability of applications, decreasi...

Troubleshoot and resolve technical issues reported by customers and other team members through phone, chat, and ticket channels.

Enterprise applications that use Redis; support various applications to Redis’ client software.

Support customers with high speed SerDes IP bring-up, testing, and debug. Conduct high speed SerDes testing and characterization.

Knowledge of on-call process that involves the creation and maintenance of on-call and vacation calendars, preparation of hand-off notes etc.

First line of advanced support for customer reported issues that cannot be resolved by customer support. These issues will be around the areas device setup, device configuration, device health and con...

Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams, Maintain ticket database, logging issues and customer interactions...

Develop and deliver training material for TAC. Training is a key component of the day-to-day success of support. An ETAC engineer is responsible for staying up to date with technical details on Palo A...

Effectively resolve customer inquiries in a considerate, accurate, and timely manner. Investigate and resolve escalated customer issues through meticulous troubleshooting, reproduction, and identify c...

Primary production support for ETL batch jobs running in traditional data warehousing, Hadoop Data Lake, and Near Real-time processing environments.

Document and manage customers’ reported issues, delivering excellent customer service and managing customer expectations.

Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems.

Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems.