As a Technical Support Center Manager you will be integrated with a diverse group of leaders across a multi-functional department focused in building and delivering the next level of our technical customer service experience.
The Senior Manager - Quality Control will help oversee operations and provide effective leadership to the department that tests both manufactured reagents and incoming materials, to meet production goals, quality, and cost objectives.
Partners with Clinical Operations management to develop staff, structure department, and create a highly desired work environment for attracting and retaining highly qualified clinical operations professionals.
This position is responsible for implementation of all procedures as they relate to inspection operations to comply with regulatory requirements and also to coordinate the planning, scheduling, and execution of operations with other departments.
Manages both salaried and hourly individual contributors and team leads.Recruits and supports development of direct staff members.Plans, directs and monitors operational/tactical activities of the department's staff.