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Confidential Company • Fremont, CA
The Customer Service Representative is responsible for processing product orders in a timely fashion from Microgenics customers.
5,302
Customer Support Representative jobs in San Jose, California (CA)
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- Ondot Systems • Santa Clara, CAThe customer support engineer will interact with customers via ondot's customer service portal, email, and phone calls to (a) accept inbound customer support tickets, (b) create and update tickets in ondot's customer service portal, (c) triage customer tickets, (d) work with the ondot engineering team to resolve customer tickets, and (e) communicate with the customer via phone, email, and the portal.
- Enjoy • Menlo Park, CAThe Internal Customer Support Lead will manage a remote team and ensure their daily quality and success; don't hesitate to share developmental feedback and provide encouragement when times are tough.
- Google • Mountain View, CAManage Customer Support tools development projects such as improvement initiatives and new product launches from business requirements building to launch.
- Palo Alto Networks • Santa Clara, CAWork with IT to plan, design, develop, test and deploy changes to our customer support portal and associated technologies.
- Bizo • Sunnyvale, CAProvide the team with thought leadership, coaching, conducting one-on-ones and performance reviews. Serve as the voice of compassion and authority on client communications, and as the point-of-contact for the ProFinder team.
- Advanced Micro Devices • Santa Clara, CAParticipate in and support all phases of the product life cycle, including design review, development, production ramp and sustaining.
- Cisco • San Jose, CAYou enjoy troubleshooting issues for Enterprise and Service Provider (SP) customers. You also have experience deploying and troubleshooting PnP (plug and play), APIC-EM (Application Policy Infrastructure Controller Enterprise Module) or similar NMS (Network Management System). Network design and/or deployment experience is also a big plus.
- Google • Mountain View, CADesign and evaluate all learning; such as graphic assets, record and edit screencasts videos. Design curriculum for both online and in-person; including train the trainer programs.
- NVIDIA • Santa Clara, CAAnswer questions, reproduce, resolve, or escalate customer issues, that include Reporting/Updating on supplier performance metrics, questionnaire at different knowledge base forums, including NVIDIA customer sites.
- Spectranetics • Pleasanton, CAIdentify and drive areas of process improvement, including by not limited to: envisioning and building new monitoring and/or reporting tools, creating or improving existing policies/procedures, as well as developing improved support practices.
- Palo Alto Networks • Santa Clara, CAManage a global team of Incident Response Managers and threat specialists responsible for triaging and quarter-backing unique customer security incidents.
- Cisco • San Jose, CAYou're the connection to Cisco customers and will build relationships while solving issues, managing expectations, and leaving the customer feeling valued.
- Confidential Company • Sunnyvale, CAWork closely with other CS teams to ensure knowledge share of the customer's networks, issues and solutions; keep CS management informed of all sensitive issues; work with various technical teams within company Networks regarding new products and feature improvements for reliability, availability, and serviceability.
- Palo Alto Networks • Santa Clara, CAManage a global team of Incident Response Managers and threat specialists responsible for triaging and quarter-backing unique customer security incidents.
- Workday • Pleasanton, CAHiring and retaining the best Security Support people now and planning for future business needs; develop a world-class team and programs to deliver consultative expertise and guidance to our customers impacted by security threats.
- Toshiba America Electronic Components • San Jose, CAConduct technical meetings on current and future storage product lines.Provide technical documents and explanations to customers and internal teams.
- Billcom • Palo Alto, CAStrong knowledge and experience in some level of functional programming and practical experience with SQL, MySQL
- Applied Materials • Santa Clara, CAProvides coaching and leadership to other instructors; serves as mentor to less senior instructors for class delivery, technical development and certification; anticipates, prevents and resolves customer satisfaction issues.
- Phillips • Pleasanton, CAIdentify and drive areas of process improvement, including by not limited to: envisioning and building new monitoring and/or reporting tools, creating or improving existing policies/procedures, as well as developing improved support practices.
- SentinelOne • Mountain View, CAIn partnership with Sales and Marketing continue to refine segmentation of customer base and build relevant strategies to ensure customer retention and success.
- Ondot Systems • San Jose, CAResponsiveness, clarity of communication, and the ability to chase down problems till resolution are the three major success factors for this role.
- Cisco • San Jose, CACustomer Support Engineer Routing Protocols will provide 2nd/3rd level technical support for Routing Protocol technologies to Cisco customers, partners, account teams, and other TAC engineers.
- Quick Apply $100K - $130KConfidential Company • San Jose, CADefine and implement product quality planning and control process based on customers? specifications and requirements, support customers with PPAP documentation as required for product introduction and product change management.
- Intuit • Mountain View, CAThis role will be primarily responsible for building a software and service platform that can offer a world-class experience for our customers and community globally.
