Personalis • Menlo Park, CA
Assist in tracking PO status and amount of money/samples remaining on PO and contact customer when it needs to be suspended or amended. Manage customer related price list requests.
4,965
Customer Support Representative jobs in San Jose, California (CA)
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Confidential Company • San Jose, CAThe Customer Support Apps team designs, develops, deploys and supports in-house and third-party contact center applications for client's sales & support teams to improve sales productivity and customer satisfaction. - Lam Research • Fremont, CASupports all communication with key lam stakeholders regarding silfex product and process improvement projects to target cost reduction and/or new product features.
- Roku • Los Gatos, CAUsing customer feedback, predictive analytics, intelligent systems, competitive insights and industry best practices to provide compelling support experiences across Company ecosystem.
- VMware • Palo Alto, CAParticipate in specification, design, implementation, evangelism and support of the product, as well as improve existing features and product performance.
- ClearStory Data • Menlo Park, CAProvide prompt and complete resolution to technical challenges and business issues that have been escalated. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
- Roku • Los Gatos, CAProvide regular issue and trend reporting to help internal teams understand the customer experience; define and develop materials that enhance the call center understanding of products, procedures, and CS tools.
- Quick Apply Confidential Company • San Jose, CAThe Customer Support Apps team designs, develops, deploys and supports in-house and third-party contact center applications for client's sales & support teams to improve sales productivity and customer satisfaction.
- BioTechne • Newark, CAEstablish programs to ensure new methods are incorporated to meet customer needs & Satisfaction; manage assay service projects to ensure timely delivery and completion of projects while meeting goals and objectives.
- Kratos Defense and Security Solutions • Santa Clara, CADaily Interaction with Customers via telephone, Web Portal, email, or VPN access to troubleshoot Customer issues.
- HP • Palo Alto, CA and 1 other locationLead the creation & development of products in partnership with cross-functional stakeholders, managing the entire product lifecycle from strategic planning to tactical execution.
- Adobe Systems • San Jose, CADrive a cultural shift and new way of thinking across the team to create a laser focus on world class services-based delivery.
- Anywhere • San Jose, CABuild a world class Americas Level 3 customer support team to provide the highest levels of customer satisfaction by offering high quality support to AA customers.
- Workday • Pleasanton, CAEffectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems.
- Confidential Company • Sunnyvale, CA and 1 other locationUnderstand product, systems and processes to assist in selling maintenance renewals. Ensuring contractor/partner/customer awareness and understanding of applicable product elements.
- Anomali • Redwood City, CAProvide product feedback to product management based on field experiences; work with the customers to ensure they are leveraging the solution and achieving success.
- Big Switch Networks • Santa Clara, CAResolve complex technical issues applying analytical problem-solving skills blended with strong software and hardware knowledge in the routing and switching as well as server virtualization and DC orchestration.
- Power Integrations • San Jose, CASupport customers with timely implementation of customer quality requirements, resolution of issues related to quality of products and services.
- Quick Apply $100K - $110KConfidential Company • San Jose, CAThe primary responsibilities will involve supporting strategic customers and automotive customers; specific job responsibilities are listed below; additional responsibilities may be assigned as needed.
- Geo Semiconductor • San Jose, CAManage the Applications Engineering team. Prioritize and drive effective customer support through clear communications and by working with HW/SW Engineering, Marketing, Sales, and Operations.
- Confidential Company • Sunnyvale, CAWork closely with the Service Managers to support them in gaining a good understanding of the technical issues and their resolution, and support them in driving high profile technical escalations .
- Huawei • Cupertino, CADefine and drive Huawei Business Support Systems (BSS) product strategy across platform, functionality, and integration.Act as product domain expert at all levels of customer interactions (including CXO) and represent the voice of customers to internal teams
- NetIQ • Sunnyvale, CAThe ideal candidate will be passionate about all phases of SDLC from feature development, testing, staging, deployment to production and maintenance of Fortify 'Server and Tools' applications.
- Impervia • Redwood City, CA and 1 other locationRepresent the voice of the customer across managing customer surveys, sharing insights and customer stories, and defining feature requests.
- Cisco • San Jose, CAAct as a company representative in customer conference calls and meetings to solicit beta feedback.
