Safeway Inc. • Pleasanton, CA
Direct and monitor store service performance utilizing measurement tools such as Customer SAT, service shops, etc.
9,184
Customer Service Manager jobs in San Jose, California (CA)
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- Impossible Foods • Redwood City, CADevelop strategies for the customer service knowledge base, and create and maintain all knowledge base content.
- Safeway Inc. • Pleasanton, CABuild and develop an effective governance structure comprised of key stakeholders to actively steer the prioritization, adoption, and ROI for Customer Support Service investments.
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Confidential Company • Felton, CAthe Branch Service Manager is responsible for managing all aspects of day-to-day branch operations with an emphasis on risk mitigation, regulatory compliance and maximization of sales referrals. Provide leadership to a team of sales and service professionals to meet and exceed sales goals and provide a consistent positive customer experience. This position is also responsible for a variety of duties focused on the development of new business, as well as retaining and expanding current relationships with customers. - Impossible Foods • Redwood City, CADevelop and execute on customer service quality assurance processes; own Customer Service Representative onboarding and ongoing training from start to finish: develop strategy, build and maintain materials, and lead training sessions.
- Netflix • Los Gatos, CAWork closely with internal partners (like Product Support Operations Managers, Data Science, and Engineering) to identify relevant quantitative data to answer key business questions.
- Clorox • Pleasanton, CAManage financial budgets for the function and overall company committed spend in service delivery areas achieving or exceeding annual budget targets and objectives.
- Impervia • Redwood City, CABuild stronger relationships with existing customers through engaging marketing campaigns & introductions of new educational materials.
- Confidential Company • Santa Clara, CAAssist/Manage the Release Planning Process Deliverables Schedule and Communications to downstream teams with Inbound & Outbound Product Management.
- Red Hawk Fire & Security • Fremont, CAProvides adequate supervision and personnel deployment and utilization and materials purchasing and coordination to ensure maximum profit potential.
- E2open • San Jose, CAEnsure critical customer issues are addressed quickly and effectively by collaborating with Product Development, Professional Services, Cloud Operations, and Quality Assurance in a global environment.
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Quick Apply $161K - $173KConfidential Company • San Jose, CALead transformation of the team from a re-active, transaction centric model to a pro-active, partnership centric model; directly manage customer success representatives as well as matrixed resources. - Stanford University • Stanford, CAOversee the management of assigned facilities and programs staff (technically, operationally, and administratively), including: planning and directing the activities of department(s).
- Quick Apply $170K - $200KConfidential Company • San Jose, CA and 2 other locationsThe chosen candidate will be responsible for managing the General Ledger Accounting operations for numerous entities served by the Shared Services organization while maintaining the highest level of integrity and responsiveness for both internal and external customers.
- Facebook • Menlo Park, CA and 2 other locationsWork with the Sales, Product Management, and Marketing Teams to define key future state capabilities for internal products (information systems, tools, and data services) that drive incremental revenue for Facebook and productivity for the CI organization.
- Nestle • Milpitas, CAServe as ambassador for ReadyRefresh brand in the marketplace by ensuring all branch personal maintain high standards of service and professionalism when interacting with customers.
- GoDaddy • Sunnyvale, CA and 1 other locationManage all aspects of Customer, Market and UX research, including partnering with key stakeholders to frame problems, appropriately scope out and design the research methodology, analyze results and present findings.
- Fujifilm Manufacturing USA • Santa Clara, CA and 1 other locationThe CSE is a master at identifying, evaluating, troubleshooting, and repairing complex systems, leads complex multi-day installations, and performs routine preventative maintenance at assigned sites. Resolves technical equipment failures through phone support and on-site customer visits.
- Phillips • San Jose, CAThis role is responsible for maintaining the Services relationship at all levels within the account to include interactions with hospital executives, Physicians, Clinicians, and administrative staff.
- Applied Materials • Santa Clara, CA and 3 other locationsAssumes responsibility for complete customer satisfaction within work area; assists in planning, communicating, and coordinating support plans with customer management.
- Applied Materials • Santa Clara, CAAssumes responsibility for complete customer satisfaction within work area; assists in planning, communicating, and coordinating support plans with customer management.
- Applied Materials • Santa Clara, CA and 3 other locationsAssumes responsibility for complete customer satisfaction within work area; assists in planning, communicating, and coordinating support plans with customer management.
- Applied Materials • Santa Clara, CA and 3 other locationsAssumes responsibility for complete customer satisfaction within work area; assists in planning, communicating, and coordinating support plans with customer management.
- NetGear • San Jose, CA and 1 other locationProvides direction and guidance to the Customer Service Team so that customer service calls, emails and escalations are handled in a timely, efficient and knowledgeable manner.
- Apple • Santa Clara, CAThe Platform Services & Analytics team within this organization is responsible for providing test devices as a service to all of its customers.
