Lutron Electronics • Phoenix, AZ and 13 other locations
Sets priority for continuous improvement activities and monitors progress/removes obstacles; reviews credits/returns for consistency, logic and process; follows up on areas for recommended improvement.
This position is responsible for aiding in the essential duties and responsibilities of the Enrollment Coordinator Team and assisting in the planning and development of new strategies and procedures within the Specialty Customer Service arena.
Manage ongoing client relationship, requirements and resolve escalated client issues as needed. Provide reporting and trend information to clients, make recommendations to clients to improve service and efficiencies .
Provide direction for Customer Service Coordinator, ensure that established procedures are followed for homeowner calls, written repair requests and communicate information to Customer Service Representatives in a timely manner.
Responsible for daily management of construction vendors to expedite the construction and splicing of OSP facilities.Ability and willingness to pull on call duty to respond to network outages and emergency restoration activities.
Maintain a professional image at all times through personal actions and initiatives. Enhance the Company's reputation and brand image by consistently working to implement the Company's core values of commitment, interaction, and innovation.
Effectively interact with customers, identifying their needs, resolving customer issues, ensuring customer satisfaction, and assuring that all branch Associates consistently demonstrate positive customer service behaviors.