Collaborate with internal and external technical and developer teams to drive communication, prioritization, analysis, and resolution of customer challenges and issues. Participate in the analysis and research for complex technical issues and work with senior product escalation teams.
Collaborate with internal and external technical and developer teams to drive communication, prioritization, analysis, and resolution of customer challenges and issues. Participate in the analysis and research for complex technical issues and work with senior product escalation teams.
Collaborate with internal and external technical and developer teams to drive communication, prioritization, analysis, and resolution of customer challenges and issues. Participate in the analysis and research for complex technical issues and work with senior product escalation teams.
Provide the required hands - on operational management, cross - functional coordination, and inter / intra team communications to deliver outstanding Cloud Health domain program outcomes.
Provide the required hands-on operational management, cross - functional coordination, and inter / intra team communications to deliver outstanding Cloud Health domain program outcomes.
You will maintain and develop existing and new customers relationships through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.
Work with the sales team, systems architects, product development, and other members of cross-functional teams for successful implementation of the project.
Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately.
Creating a great experience for customers during and beyond the sales cycle.Learning the benefits of your product and own communication of the value proposition.
Work collaboratively with Product Management, Technical Marketing and Engineering during the development, launch and continuing refinement of VMware products.
Conduct Periodic Operations Reviews in conjunction with the account team to review Juniper product and support performance; prepare and deliver Postmortem/Root Cause Analysis on both technical and process issues; perform trend analysis on both customer raised and internally identified issues, drive other organizations to develop a problem resolution.
The Service Manager (SM) is a designated advocate within Juniper for post-sale account support coordination; the SM works closely with the customer and multiple organizations within Juniper to ensure effective implementation of Juniper Customer Support.