$80K - $100K*
To optimize collections and cost efficiency of contact centers. Forecasts capacity and productivity of assigned contact center activities, and schedules headcount across multiple contact center sites to align talent and opportunity with optimal contact times. Works closely with contact center leadership and Data and Analysis to develop short-term and long-term staffing plans that accommodate new hire on-boarding, training, paid time off, modeled absence time, and other shrinkage. Identifies and teams with other functions to identify and minimize controllable shrinkage.
Valid through: 2020-4-9