Workforce Manager in Las Vegas, NV

$80K - $90K(Ladders Estimates)


Las Vegas, NV 89101

Industry: Real Estate & Construction


5 - 7 years

Posted 5 days ago

  by    Valerie Saunders

Our client is a well-established and respected US Company with several call centers that provide customer service and support to their customers via multi-media: Phone, E-mail, Chat, Digital, etc... is seeking an experienced WORKFORCE MANAGER to be located in Las Vegas. We are looking for a Workforce Manager who has led the whole Capacity Planning function including Forecasting, Scheduling and Real Time. Some of the key qualities and experience we are looking for are:

  • Experience in setting the Strategy for WFM
  • Management of Analysts and other WFM staff in multiple locations.
  • Experience with Calabrio, AVAYA, Zendesk, Pipkins, Impact 360 or similar would be ideal. NOTE:If the candidate has experience with other WFM systems, they operate on Calabrio and Nice and have the ability to train the new manager on their systems.
  • Solid skills in selection and development of WFM staff.
  • 5+ years of experience managing WFM in a Call Center / Customer Support environment.

COMPENSATION: $80K - $90K Base Salary Plus Bonus Potential

LOCATION: Candidates currently living in the Las Vegas area are preferred, but will consider relocation assistance for highly qualified candidates living in other parts of Nevada or adjacent states.

Qualified & Interested Applicants please email resume in a Word attachment

Valid Through: 2019-11-5

$80K - $90K
$80K - $90K base, Plus Bonus Potential & Relo Assistance on a Case by Case Basis bonus