Workforce Management Manager (Excalibur)

MGM Resorts International   •  

Las Vegas, NV

Industry: Hospitality & Recreation


5 - 7 years

Posted 34 days ago

The main responsibility of the Workforce Management Manager will be to manage the day to day operations of the workforce management department. This task will encompass monitoring and evaluating the staffing levels, business volume efficiency, and correlated customer satisfaction results for all areas of the property. This position requires a strong background in information technology, process improvement experience and statistical analysis.

  • Implement Workforce Management departmental policies and procedures as directed by the Workforce Management Director.
  • Provides input into the strategic plan consistent with the strategic vision of the division.
  • Provides input and direction into the development and monitoring of business plan, fiscal budgets, and department operations to produce both short and long-term profitability.
  • Manage Human Resources responsibilities for assigned department to include: hiring, training, coaching, creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.
  • Develop and implement department goals for the entire property in regards to FTE's, vacation quotas and scheduling.
  • Performs special adhoc reports working with senior management and auditing Virtual Roster/Kronos for cost savings opportunities.
  • Develop and coordinate standardized processes and policies for every department.
  • Analyze staffing data provided by department and Finance and make recommendations to senior management.
  • Adjust staffing needs based on special events, large party reservations, table games/slot tournaments while maintaining compliance with scheduling to include departments covered by collective bargaining agreements.
  • Ensuring the timeliness of schedule creation and delivery to the standards as set out by the Director/Manager and expectations of the business unit.
  • Work with complex department heads to adjust staffing models and approve schedule changes independently as necessary.
  • Actively advise and provide guidance to the business units around scheduling, labor management and leave management.
  • Act as the Director in their absence.
  • Perform all other job related duties as requested.


  • Undergraduate degree in Business Administration or related field or equivalent work experience.
  • At least 5 years of relative or related experience including some management oversight.
  • Previous experience with process improvement.
  • Strong understanding of statistical analysis.
  • Aptitude for learning new software and adoption of new technology.
  • Highly detail oriented.
  • Excellent customer service skills.
  • Ability to lead and mentor a team.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High School diploma or equivalent.
  • Working knowledge of Microsoft Office.
  • Able to effectively communicate in English, in both written and oral forms.


  • Graduate degree in any of the following areas: IT/MIS, Economics, Finance, Mathematics, Business Administration.
  • Property Financial Planning experience.
  • Familiarity with Labor metrics, planning, and regulations.
  • Previous experience working in a similar resort setting.