Worker Compensation Manager, Region

Gate   •  

Toronto, ON

5 - 7 years

Posted 179 days ago

This job is no longer available.

Essential Duties and Responsibilities:

  • Partners nationally across Canada with insurance, healthcare providers, EHS, unit management, to establish good working relationships and manage complex claims
  • Provides oversight across Canada to insurance, healthcare providers, and outside counsel to ensure adherence to applicable laws, company policy, and ethical standards
  • Ensures that all Provincial specific processes and guidelines are documented and followed at each centre
  • Oversees return to work programs, for all Canadian facilities, as a tool to promote injured workers’ recovery and manage costs
  • Counsels managers in dealing with challenging situations and employees
  • Fields questions from all Canadian centres, occasionally during off hours
  • Monitors and reviews investigation reports and workers’ compensation folder paperwork for all Canadian centres
  • Establishes and maintains systematic approach to manage transitional duty, lost time, and open claims
  • Actively seek cost-saving measures by ensuring injured workers are treated with respect, compassion, and consistency and through timely and aggressive claims management
  • Partnering with the Manager, Safety, collects and analyzes data for use in safety and incentive programs to assist in injury reduction across Canada
  • Works with Corporate and National EHS teams to develop and revise policies and procedures
  • Ensures consistent national unit compliance with company policies and procedures
  • Monitors, reviews, and provides recommendations to Corporate Risk Manager concerning reserves for claims
  • Reviews the allocation charges monthly with unit mangers and controller to explain charges, discuss potential charges for forecasting purposes, and identify, possible appeals
  • Investigates and pursues denials on claims with questionable compensability
  • Reviews Provincial OHS logs monthly to ensure compliance
  • Acts as the Workers Compensation subject matter expert to support programs through JHS Committees
  • Ensures records are retained in compliance with local, provincial, and federal laws
  • Develops/updates, and implements training sessions for OHS recordkeeping, workers’ compensation folders, and injury investigation
  • Participates in required meetings, including: Incident Review Boards, Claims Reviews, Regional Meetings, PRIDE, and others upon request
  • Participates in on-going education to ensure current information on applicable laws, industry trends, and innovative approaches
  • Sends monthly communications to unit and regional managers concerning injury trends and costs to help identify areas of concern and progress
  • Trains and assists Workers Compensation Supervisors and manage the daily work of direct reports
  • Visits occupational health clinics annually


  • Bachelor’s degree

Work Experience:

  • 5 years of experience in workers compensation
  • Experience working with diverse populations
  • Experience working in high stress, time sensitive environments
  • At least 3 years supervisory or management experience

Job Skills:

  • Solid decision making and creative problem solving skills
  • Ability to work calmly with individuals in highly emotional states
  • Strong interpersonal skills and ability to work in a team
  • Self-starter requiring little supervision
  • Strong analytical, organizational, and investigative skills
  • Flexibility and responsiveness
  • Good follow-through and sense of accountability
  • Detail oriented
  • Solid computer skills, including advanced MS Office knowledge and ability to learn claims management program

Communication Skills:

  • Excellent verbal and written communication skills
  • Effective presenting and teaching abilities
  • French language a plus

Certificates, Licenses and Registrations:

  • HR designation or in progress


  • Ability to travel up to 25% of time, in week-long increments
  • Flexibility to assist in other regions as needed

Environmental Requirements:

  • Regularly required to talk and hear
  • Regularly required to sit, stand, and walk and occasionally bend, stoop, and squat
  • Regularly required to use hands to key, handle, or feel and reach with hands and arms
  • Occasionally required to lift up to 25lbs
  • Kitchen environments may have physical discomforts due to temperature and noise