Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!
Have you mastered the balance between creativity and technology? Do you want to be part of a company that is changing the way software is developed and used? The IT Salesforce System Specialist is responsible for line of business support on complex Salesforce implementations.
The System Specialist will be the primary technical and process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams that impact their end to end business process area of expertise.
Daily activities will include, but are not limited to, resolving technical and functional support issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to improve the design of new functionality. The successful candidate must be agile and able to support multiple priorities.
The Employee Success (HR) Support team at Salesforce is undergoing an exciting transformation to provide our employees with an exceptional environment of opportunity and growth supported by HR services, programs, and technology.
The Enterprise Operations ES vertical team provides the support that will enable Salesforce to provide a dynamic, positive workplace culture that allows our employees and our business to flex and grow. Members of the Enterprise Operations ES vertical team also have a phenomenal opportunity to get a breadth of exposure to Salesforce’s products and technology.
This hands-on techno-functional role demands a strong analytical and data modeling background. Preferred candidate should have experience designing/configuring complex HR reports and integrating HR management systems (Workday, PeopleSoft, Oracle, SAP) with third party systems (Payroll, Time & Attendance, Benefits, etc).
8 years of of overall IT experience with at least 4 years of previous with Workday development or support with Workday HR implementation handling the integrations, case management and platform support.
Experience with Payroll and benefits modules
Knowledge and understanding of HR business functions, including benefits, performance management, recruiting, and compensation
Experience with designing/testing/integrating a core HR system and downstream through system interfaces
Strong understanding of HR data models especially core HR, Recruiting, management, security, business processes and organizational hierarchies
Understanding of Workday EIB, studio and Integration cloud connect including Packaged integration and connectors to integrate Workday data models with 3rd party systems.
Experience with Workday integration Platform-as-a-Service (iPaaS) for building integrations to and from Workday.
Knowledge of with data conversion tools/technologies, EDI, Web Services, XML, XSLT, Java, .Net, SOA, or ETL
Experience designing and implementing self-service and cloud based technology solutions
Ability to learn quickly in a dynamic environment
Hands-on experience with data analysis, data manipulation, and conversions
Strong communication skills, able to communicate effectively with both a technical audience and business users
Experience working in a combined production support and project team environment
Bachelor's Degree in Computer Science or other related technical field
Understands all aspects of Workday configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
Manages tasks and projects in a fast-paced support environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
Perform tasks related to the day-to-day operations on all Workday modules that Salesforce supports.
Collaborate with the development scrum teams and other interconnected IT groups to optimize the end-to-end process including monitoring,deployment and support
Implement monitoring services to proactively identify issues
Maintains updated system documentation and Salesforce policies/procedures
Actively transfers knowledge throughout organization, participates in knowledge sharing projects to develop best practices, leads knowledge sharing sessions, and mentors junior staff and new hires
Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls
Master's degree in relevant business or technical discipline
HCM Fundamentals and Integration certified
Experience with the Salesforce. development platform, Force.com
Understanding of middleware platforms (MuleSoft, Jitterbit)
Experience using and administering the Salesforce Sales Cloud and/or Service Cloud products
Experience with Workforce configuration and analytics
Experience working in an Agile/Scrum development team
Hands-on experience with report writing