Manage concurrent and complex HRIS projects, including new HR implementations, evaluations and vendor releases for the successful implementation and adoption of new feature functionality.
Evaluate all Workday issues and enhancement requests to determine business insight, validity, level of effort and prioritization for potential roadmap delivery. Determine if repeated issues, errors or training questions require changes to our Workday configuration or environment.
Partner with HR and other business leaders to meet evolving business requirements and lead enhancement opportunities, gather requirements, design, develop and implement system solutions improving the employee experience.
Foster ongoing Workday relationships – relevant memberships and engagement in Workday Community, User Groups and Conferences.
Develop Workday customer partnerships creating a network of resources for reference points and knowledge exchange in understanding implementation strategies and usage adoption models for Workday’s product suite.
Coach Workday BA team on production support questions, issue resolution, diagnosing complex problems and providing high levels of customer service to the HR community.
Ownership of review and management of Workday weekly updates and bi-annual release cycles; develop best practice review and readiness plan.
Maintain working functional knowledge across all HR systems and COE’s - across multiple function areas and teams, driving community collaboration and a commitment to a great support service experience.
Provide implementation support through transition to ongoing operations, including support of user acceptance testing, management of end-to-end issue resolution cycle and partnered leader in change management and user adoption plans.
Perform configuration, setup, develop test plans and execute on delivering new Workday business processes and configuration updates.
Strong team player with service-oriented attitude and customer focus, lead with community minded coordination across functional team members to complete deliverables.
Advanced WorkdayExperience / Certification – HCM, Security Administration, Business Process, and Recruiting
Strong ability to diagnose and troubleshoot issues
Excellent documentation and presentation skills
Capable of adapting to changing situations and prioritizing tasks as necessary
Manage unexpected situations professionally and maintain a calm demeanor in difficult situations
Comfortable handling sensitive, confidential information
Ability to work effectively in a team-oriented, collaborative environment
Detail oriented, self-driven, and able to work with minimal supervision
Education & Experience:
Bachelor’s degree in Computer Science, MIS, or related field
5-7+ years of related experience
Prior supervisory experiencepreferred
Experience partnering with internal and external audit leads through Workdayaudit reviews
Analytics, Business Process, Security, Interface Development
Strong configuration and design skills
Hands-on experience with system testing and QA processes
Able to absorb new technologies and features quickly
Proficient Microsoft (Word, Excel, PowerPoint, etc) skills
Experience working as a BSA in HRIS or HRIT, Workdayrequired