Wireline Service Specialist

Less than 5 years experience  •  Telecommunications

Salary depends on experience
Posted on 06/21/18
Germantown, MD
Less than 5 years experience
Telecommunications
Salary depends on experience
Posted on 06/21/18

Hughes has an exciting opportunity for a Wireline Service Specialist to be located at our headquarters in Germantown, MD.

Responsibilities:

  • Assist in management of Wireline Service partners in support of new and existing terrestrial services including operational support processes from order to cash.
  • Interacting with Telco’s/Cableco’s for process improvement, day-to-day interactions and escalations.
  • Analysis of service performance data to ensure service levels are being met and then working with various groups on isolated issues that impact service performance.
  • Work with the carriers and internal teams to implement process improvements if needed.

Basic Requirements

  • Bachelor’s degree
  • 3+ years of experience in Telco
  • 2+ years of experience using MS office
  • 1+ year of basic accounting skills

Preferred Qualifications:

  • Understanding of the Telco industry and interworking’s of their processes in order to effectively resolve issues.
  • Strong interpersonal skills are needed in dealing with carriers to discuss and resolve issues as well as the ability to remain calm under pressure.
  • Candidate must be organized, professional and be able to work under tight deadlines.
  • Strong data analysis stills and the ability to understand the complexity associated with working with multiple data elements a must.

R0000276

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