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The primary role for this position is to provide Windows technical support to UW Medicine customers, system managers, application programmers and operations personnel of varying expertise. The incumbent is to take initiative and follow up on effective prioritization to deliver excellent customer service appropriate to a complex healthcare information systems environment.
The incumbent needs to understand the dependencies on University of Washington and IT Services computing infrastructure. This includes network, security and datacenter configuration of a very large computing environment. Additionally, familiarity with Windows infrastructure products and services is key to success in this role.
- The TSO Windowsinfrastructure environment is a complex system of production and non-production environments supporting many applications, from small to very large, across UW Medicine's organizations. The Windows Systems Administrator needs to have and maintain a thorough understanding of the function of these components and how they interface with the end user, if applicable.
- The UW Medicine application infrastructure is a highly complex set of applications performing significant functions for practitioners and support personnel. The TSO Windows-managed environment integrates deeply with many other applications and business and clinical processes. The knowledge of how these applications are interfaced and the impact of such interfaces needs to be understood.
- The Windows Systems Administrator needs to understand well the best practices and processes of support activities to ensure a smooth transition to operations and to limit the impact to end users.
UW Medicine relies heavily on the AMC Windows back-end infrastructure and servers to be our primary clinical support platform to enable the quickest and most reliable health care. These systems must be available on a 24 x 7 basis in order to provide patient care application (EHR) such as ORCA and EPIC to allow Physicians and Nursing staff access to vital patient information. If the systems are not available the potential for lost revenue and patient life is very real. Not only is the availability of the information but also the security of the information of the highest priority.
This position is essential in administrating the Windows servers hosting these patient care systems, in order to support UW Medicine's "Patient First Pillars" initiatives, to compete in the local health care marketplace, to drive our ability to fulfill our medical research and teaching missions, and to meet the many complex requirements of AARA, HIPAA and other federal and state regulatory mandates. This position will have front-line responsibility for ensuring the availability of these Windows servers, environment and the infrastructure.
Server Administration and Operations (35%)
- Analyze, design, develop, create, test and document Windows back-end infrastructure, EHRpatient care application systems and programs, including prototypes, based on and related to system design specifications.
- Install, configure, and support Windows servers, virtual servers and application servers in a complex healthcare information systems environment.
- Design and deploy security measures that are compliant with UW Medicine security policies and procedures such as AARA and HIPPA.
- Design and develop middle tier business logic and front-end user interfaces such as IIS Web Portal, SharePoint and Citrix.
- Facilitate the planning of system and feature upgrades, including participating in off-hours service outage upgrades.
- Monitor server health and performance, take proactive measures to ensure server's integrity and resolve problems.
Project Management (35%)
- Manage multiple projects efficiently and take ownership of resolving conflicts of handling multiple different project activities.
- Identify technical requirements, develop functional specifications, drive implementation and deliver successful project go live.
- Report progress and issues promptly to project manager and supervisor. Communicate assignment status on a timely manner to all stakeholders.
- Create and submit required project documentation, including system diagram, system spec, support plan and go-live checklist.
- Execute required Change Control processes to ensure proper approval, coordination, and communication of project taskss
- Work with selected software and hardware vendors to provide user functionality in a manner consistent with Medical Centers’ systems standards, policies and practices.
- Coordinate with IT personnel, stakeholders and vendors to identify customer needs of a new project request, determine the best technology to meet those needs.
Research, Development & Testing (20%)
- Applies systems analysis techniques and procedures, including consulting with users, to determine server hardware, system functional specifications and problem determination and troubleshooting.
- Research, design, test, and implement new system management technologies including but not limited to VMWare, Active Directory, Exchange, MSSQL, Citrix, NetApp SAN, Scripting (VBScript or PowerShell).
- Plan and conduct user interface tests; maximizing usability and efficiency; identifying and resolving issues related to the end-user experience.
- Evaluate, demonstrate and test new system applications.
- Attend or lead cross-function team task forces or advisory committees as required.
- Act as quality assurance liaison between application system owners and system developers.
Support, Training, Policies & Procedures (10%)
- Develop processes and technical documentation of systems including operations disciplines, i.e. backups, routine maintenance, business resumption.
- Offer training and support to end-users of deployed systems and applications.
- Establish end user support standard policies and procedures and ensure that they are followed by end-users.
What you’ll bring to the table: (minimum requirements)
- Bachelor's degree in Computer Science, Mathematics, Engineering or related degree or equivalent combination of education/experience.
2+ years experience must include the following:
- 2+ years of progressive technical experience in Windows systems administration, troubleshoot, maintenance-related programming, and production support.
- 2+ years of progressive technical experience in designing, implementing and supporting high-availability, enterprise-wide Microsoft Windows systems such as Active Directory, IBM or NetAPP SAN, VMWare and MSSQL.
- 2+ years of progressive experience in participating or leading IT projects.
Ideally, you’ll also have: (desired skills and experience)
- Microsoft Windows OS certification(s).
- Demonstrated ability to manage IT projects and/or process improvement initiatives.
- Experience with PowerShell, VBScript or .Net Programming for Systems Administration purposes.
- Experience with Business Continuity and Disaster Recovery.
- Experience with SAN/Storage operation and support.
- Experience with IT security, compliance and regulations.
- Previous experience working in a clinical support setting.
What are some of the other tidbits that you might want to know?
- The technical environment is highly complex and vital to the success of the UW Medicine mission.
- Daily high attendance to work and high availability during work hours to response to customer demands and imposed deadlines is required.
- UW Medicine IT Services responds on a 24 x 7 basis, to maintain operational performance at 99.9%.
- The ability to prioritize and manage time wisely is necessary when responding to questions and conditions immediately.
- Requires participation in 24x7 on-call rotation.
- Ability to communicate clearly in English, both verbally and in writing.
- Appointment to this position will be contingent upon successful completion of criminal background and reference checks.
- This posting may not include the complete description for the role.
- The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin applying for a position, all assessments must be completed at that time. Please note that your application shows up in our system as ready to review regardless of whether or not all assessments have been completed. If the assigned Recruiter happens to review applications prior to all of your assessments being completed, there is a chance you could be 'Not Selected' due to an incomplete application. For this reason, we strongly encourage all applicants to ensure there is plenty of time to complete all of the assessments prior to clicking on “Apply to this position”.