Windows Support Specialist

Less than 5 years experience  •  IT Consulting/Services

Salary depends on experience
Posted on 11/14/17
Less than 5 years experience
IT Consulting/Services
Salary depends on experience
Posted on 11/14/17

Job Description

We are looking for a Windows Support Specialist for a Direct Hire opportunity in Austin, TX. You will be joining a very progressive NOC Center in South Austin. Candidates must thrive in a very fast-paced and  “think on your feet” environment.The primary function of the Tier III Data Center technician is to monitor and respond to service-related issues impacting customers through queue management, and to act as a resource for Tier I and Tier II technicians.

 

Responsibilities:

Monitor the Data Center

Monitor and respond to in-depth technical questions from Tier I and Tier II Technicians

Partner with Engineering team on Customer implementations

Track and respond quickly to alert events

Provide in-depth support and knowledge to network issues and change request

Assist in development of technician process and procedures, including development and training of Tier I and Tier II technicians

 

Requirements:

3+ years of experience with Data Center Technologies and or working in a NOC

Software and Hardware firewall implementations

Experience with Microsoft servers and client

Technical support for Microsoft applications including Exchange, SQL Server, and Active Directory

Experience with EMC Storage

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