Windows L3 Escalation Engineer

Armor   •  

Dallas, TX

Industry: Manufacturing


Less than 5 years

Posted 195 days ago

This job is no longer available.



Armor is seeking talented and highly motivated individuals to interface with a wide array of cloud technologies. Ideal candidates for this position will possess exceptionally high skills in Windows operating systems, virtualization in a service-provider model, and cloud application support. Daily, our Support Engineers provide technical consultation to our customers via telephone, live chat, and tickets. They will also have a strong desire to meet the needs of our customers quickly and efficiently.

Windows L3 Escalation Engineer Essential Duties and Responsibilities: (Additional duties may be assigned as required)

  • Troubleshoot issues in support of production web hosting systems within SLA/escalation guidelines.
  • Troubleshoot issues in support of cloud application services that are geared towards a security centric environment.
  • Provides top tier Windows OS support for Armor’s Customers
  • Provide root cause analysis and deep dive troubleshooting for a wide array of Windows, database, network, VMware, and other related technical issues.
  • Fulfill provisioning orders for new cloud servers and perform website and application migrations on new and existing cloud servers
  • Complete website and database migrations successfully and without errors
  • Resolve technical and logical support inquiries via phone, chat, and tickets
  • Continually identify efficiencies for systems, processes and procedures
  • Interact with Customer Experience Managers and main customer contacts daily
  • Occasionally assist with customer needs during off hours

Required Skills:

  • Windows Server installation, administration and troubleshooting.
  • Active Directory and Exchange administration.
  • Web Servers: IIS
  • Databases: Microsoft SQL Server (installation, administration, and troubleshooting)
  • Proficient with Windows clustering
  • Able to handle private and confidential information with physical and ethical care
  • Proficient with VMware, Virtual Cloud Director and back-up solutions
  • Advanced understanding of troubleshooting connectivity to remote cloud environments
  • Advanced understanding of TCP/IP
  • Advanced understanding of DNS
  • Advanced understanding of SSL / VPN
  • Able to administer hosted services, such as email clients/servers, FTP clients/servers, virtualization technologies, and web site migrations involving databases
  • Able to confidently manage servers via the PowerShell
  • Able to promptly respond to inquiries via email, telephone, ticketing systems and other electronic communications
  • Able to multi-task, prioritize, and resolve multiple customer inquiries at once
  • Able to work overnight, weekend on-call shifts as

Education And/Or Experience:

  • High school diploma or general equivalence degree (GED) (required)
  • Minimum three years performing Windows Systems Administration tasks (required)
  • Minimum three years working in web hosting (preferred)
  • Associates degree or bachelor's degree (preferred)

Job Code: 796