Website Support Analyst

Confidential Company  •  Milwaukee, WI

Less than 5 years experience  •  IT Consulting/Services

Salary depends on experience
Posted on 12/16/17 by Cynet Sytems
Confidential Company
Milwaukee, WI
Less than 5 years experience
IT Consulting/Services
Salary depends on experience
Posted on 12/16/17 Cynet Sytems

We are looking for Website Support Analyst for our client in Milwaukee, WI

Job Title: Website Support Analyst

Job Location: Milwaukee, WI

Job Type: Contract – 12 Months / Contract to Hire / Direct Hire

“US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”

Job Description:

  • Responsible for the support, maintenance, monitoring, troubleshooting, coordination, and performance optimization of applications and systems.

Responsibilities:

  • Take ownership of technical issues raised through troubleshooting, resolution, and verification.
  • Take ownership of all changes affecting production. Coordinate, communicate, and escalate issues to involve and inform all necessary resources.
  • Help to remove impediments from dev team to keep sprints on track.
  • Support development teams by setting up and maintaining all environments and automation to support the testing and deployment of releases.
  • Responsible for all public-facing technology from the server through the application all the way to and on the end users' device.
  • Monitor and ensure proper performance of applications.
  • Troubleshoot and replicate production issues to fix or assign to developers to address.
  • Bridge any gaps between product owners in DigitalTechnology & PubTech (or other stakeholders) and development teams and/or 3rd party vendors.
  • Utilize tools like Chrome Developer Tools for analyzing performance and debugging front-end web applications.
  • Be resourceful in problem-solving complex issues related to performance, authentication, connectivity, compatibility, etc.
  • Take ownership of all changes affecting production.
  • Partner with QA to perform, stress, performance, and integration testing.
  • Report progress and status of assigned tasks to project teams and managers.
  • Provide on-callsupport. Acknowledge within 15 minutes and address quickly to minimize any downtime for all Priority 1 alerts 24/7/365.
  • When implementing new solutions review design/details/approach/tools with Ryan and team prior to implementing.
  • Strive to be experts with all technologies we work with like CloudFlare CDN, SSL, load balancers, Rigor, Pingdom, OpsGenie, JIRA, AWS, Azure, 45air, etc.
  • Take lead on performing Root Cause Analysis for production issues.
  • Try to look for patterns and stop recurring issues by looking to automatically resolve or eliminate/retire process/system (the source of the problem).
  • Work together as a team to distribute the work to balance multiple priorities and deadlines.

Soft skills:

  • Sense of urgency – able to work quickly and accurately under pressure
  • Multi-tasking – able to work on multiple issues, tickets, and analysis throughout the day
  • Leadership: not only at the management level, but at the individual level - having the confidence and resilience to take risks - be self-empowered
  • Communication: understand and express ideas / solutions in a comprehensive and practical format - knowledge-sharing
  • Proactive – anticipate needs and possible issues to plan, prepare, and communicate accordingly
  • User Focus: an absolute focus on the user (internal or external) experience
  • Improvisation: the ability to think across disciplines and existing boundaries (technologies / business / geographies)
  • Experience working in teams employing Agile and/or Lean methodologies with the ability to prioritize across multiple tasks/stories/sprints
  • Strong time management skills with a history of meeting commitments.

Required Education and Experience:

  • Bachelor’s degree preferably with a computer or technology –related major.
  • 3-5 plus years’ experience

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