Essential Job Duties:
Demonstrates commitment and behavior aligned with the philosophy, mission, values and vision of Network Health
Designs, develops, tests, documents, implements, and maintains web and mobile applications and data interfaces between web, mobile, and business applications in accordance with departmental standards
Writes program code using generally accepted programming techniques; debugs program logic in a structured, organized manner; prepares program, system, and integration plans; documents developed solutions to assist support personnel in troubleshooting and resolution of issues
Follows all audit and regulatory requirements; consults with Business Analysts, Integration Analysts, Project Managers, and key business stakeholders on technical solutions and best practices; provides expertise to help develop/implement web solutions to meet business requirements; serves as an advisor and subject matter expert to otherNetwork Health associates on web technologies
Monitors and audits web systems for effectiveness, throughput, and responsiveness, and recommends changes as appropriate; advises management on how to improve the web application environment and performance; strives for continuous process and product improvement
Delivers complex technical tasks and projects on time and within budget
Troubleshoots customer complaints related to web system performance or data integrity issues; accountable for customer/member satisfaction with all aspects of the web application infrastructure
Assists in the resolution of production interruptions; communicates issues and expected resolutions with stakeholders and management in a timely manner; assists in the support and maintenance of the web server and networkinfrastructure
May be required to work later hours when system changes are being implemented or to assist in resolution of technical problems; may be part of an on-call rotation for off-hours support
Stays current with technological developments in software development, web systems standards, and web security best practices by reading publications, participating in mail lists and online communities, attending conferences and workshops, and maintaining professional relationships with colleagues
Ability to work independently, as well as part of a team
Excellent communication skills including the ability to listen and discern meaning
High degree of problem solving ability including intuitiveness and exceptional judgment
Has a high regard for information security and member privacy
Must have the ability to distinguish between new project requests and support issues and handle each appropriately
Must be able to handle support issues in the absence of management
Minimum Education Required:
Bachelor’s degree in Computer Science, Business or related field.
8years of directly related work experience may be substituted for bachelor’s degree.
Minimum Related Years of Experience (per minimum education) Required:
Minimum of 2 years’ experience in application development required with at least one year in web development, preferably in a healthcare or health insurance environment.
Working knowledge of CMS, .Net, SSIS, JSON, XML, Objective-C, Java, internet DNS, and the use of third-party API technology (REST, SOAP, & WSDL) for exchanging data is preferred.