Web Operations Lead

8 - 10 years experience  • 

Salary depends on experience
Posted on 04/19/18
Richmond, VA
8 - 10 years experience
Salary depends on experience
Posted on 04/19/18

The Role: As a Web Operations Lead, you will provide the technical support for revenue-generating applications. Using your deep knowledge of infrastructure and application performance, you will lead the implementation, stability, maintenance and capacity of the application, keeping end-users in focus.

The Location: Charlottesville or Richmond, VA or Centennial, CO

The Team: Web Operations caters to the technology and application delivery and operations for the S&P Global Market Intelligence Product Suite including Capital IQ Platform, Content Collections and XpressFeed to name a few. We provide continuous delivery expertise for product and related infrastructure while striving to ensure full availability of the platform.

The Impact: Do you love working on projects that impact end-users every single day and serves as the foundation for our dedication to providing clients with data that delivers results.

What’s in it for you:

  • Build a career with a global company
  • Build and improve your skills by working with new technologies
  • Get in at the start of our shift into cloud-based structure and DevOps culture

Responsibilities:

  • Profile, analyze, and resolve both frontend and backend web applications and services
  • Provide senior-level Production, Pre-Production, and Test support for a global Microsoft .NET environment that relies on IIS and SQL Server
  • Partner with development and operations teams to improve application performance and scalability
  • Develop and record standard methodologies for system design, capacity management, and integration of new applications
  • Actively design and develop system and application monitoring strategies
  • Champion the support of business critical outages, clear the path to resolution, and lead the steps for prevention
  • Lead project meetings and be accountable for technical direction of the environments supported
  • Be a technical leader and mentor teammates
  • Participate in the on-call rotation in support of our 24x7 QA and Production environments

What We’re Looking For:

Basic Qualifications:

  • Creative thinker who can investigate multiple paths in the hunt for root cause of an urgent issue
  • Ability to communicate clearly with technical and non-technical colleagues
  • Strong analytical skills
  • 8+ years Microsoft Windows Server 2008/2012 64-bit
  • 8+ years IIS, ASP.NET Support
  • 2+ years of proven PowerShell experience
  • Windows Performance Monitor (Perfmon)
  • Application Performance Monitoring (AppDynamics, Dynatrace, Extrahop, Gomez, etc)

Preferred Qualifications:

  • SQL Server skills a plus
  • Microsoft Windows Server 2012 certifications a plus
  • Bachelor’s Degree in Computer Science or related field is preferred
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