Cyber Security & Networks is looking for a highly assertive personality who has innate leadership capabilities and does not hesitate to provide thorough input and clear direction under high pressure situations.
Daily ResponsibilitiesManaging tactical and strategic plans for VA Service Request Team • Maintaining the VA capacity management process• Managing the VA Request Process• Coordinate weekly, monthly, quarterly performance reviews VA Service Request Team• Cultivate close relationships with VA Directs and VA Clients to provide enhanced level of service• Review and evaluate current operational processes for efficiency• Compose and distribute professional correspondence to internal and external audiences• Accept escalations from the VA team leads and their managers• Provide timely response to internal colleagues, partners, business clients, vendors, etc.• Update and complete assigned tasks in a timely manner• Develop and motivate team to become more technical.• Communicate with management to provide frequent status updates regarding the operational performance of the VA Service Request Team• Identify opportunities to streamline departmental processes for maximum yield in efficiencies and overall benefit to clients• Assist with other departmental service level management responsibilities as needed
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’sMission and Value Propositionexplains what we do and Citi Leadership Standardsexplain how we do it. Ourmissionis to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.
Interdepartmental Contributions• Collaborate with multiple teams across the Plan, Build, and Operate lifecycles to provide intelligent vendor performance analysis that can be used to assess and define network service levels and assist in vendor selections. This requires the ability to create concise, professional presentations for senior audiences. • Work with senior management in partner organizations to monitor and improve ticketing and engagement processes.