VTC Field Support Specialist Level 3

5 - 7 years experience  • 

Salary depends on experience
Posted on 03/21/18
Virtual / Travel
5 - 7 years experience
Salary depends on experience
Posted on 03/21/18

Description of Position:

  • Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
  • Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
  • Troubleshooting and solving technical issues related to end user equipment hardware and software
  • Ensuring customer satisfaction is achieved.

Qualifications

Education and Experience Required:

  • Minimum education and experience level: High School/GED with nine (9) years of experience. Equivalent education and experience: Associate’s degree and seven (7) years of experience.

  • Highly skilled in installing, repairing and troubleshooting VTC devices and systems

  • Demonstrated ability to read and understand technical manuals and schematics

  • Able to manage time and priorities effectively

  • Able to work efficiently with minimal supervision

  • Proficient in working with end-users remotely

  • Familiar with Active Directory security and policies

  • Excellent analytical and problem solving skills

  • Outstanding communication skills to relate with team members and support workers

  • Preferred: DoD 8570 IAT Level 1 Certification

2017-1939

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