VP � Senior Client Development Manager

Confidential Company  •  Bentonville, AR

5 - 7 years experience  •  Financial Services

Salary depends on experience
Posted on 07/04/17
Confidential Company
Bentonville, AR
5 - 7 years experience
Financial Services
Salary depends on experience
Posted on 07/04/17

Job ID: 1700002318

Essential Responsibilities:

  • Serve as liaison between client and Synchrony Financial.
  • Understand and execute overall retail strategy & portfolio dynamics in order to develop and support growth strategies and action plans.
  • Oversee compliance / regulatory matters related to portfolio
  • Assures all contractual obligations are being met.
  • Provide leadership for all program Terms & Conditions and Change in Terms execution.
  • Identify client CTQs & lead cross functional business teams to deliver.
  • Monitor progress to program goals & proactively identify areas of opportunity.
  • Lead operating reviews & portfolio performance reviews w/ client.
  • Provide leadership to all strategic program projects and initiatives.
  • Assess key portfolio performance metrics to determine optimal campaign & program strategies.
  • Support & sell in to client, new initiatives & marketing programs/products.
  • Provide value added analysis & reporting to client to evaluate & drive program performance.
  • Partner with Underwriting/Finance to facilitate pricing reviews and negotiate contract renewals, amendments and CRP approvals when necessary.
  • Identify & implement programs to enhance profitability and reduce costs.
  • See corporate complaints through to resolution and communicate to HQ.
  • Perform other duties and/or special projects as assigned.


  • Bachelor’s degree or 7+ years of equivalent work experience in the Financial Services field.
  • Minimum of 5 years of client management experience or retail card experience, including leading teams.
  • Minimum of 5 years’ project management experience.
  • Minimum of 2 years’ experience in delivering formal communications to either senior business leaders or key external business partners

Desired Characteristics:

  • Project management experience within the financial services or retail industry. Credit Card or or retail branded credit card experience.
  • Demonstrated prior experience involving contract negotiations, competitive pricing, business planning and P&L management.
  • Strong marketing, creative and analytic skills
  • Proven ability to influence corporate decision makers; strong negotiating skills
  • Ability to demonstrate innovation and creative approaches to business needs
  • Proven ability to work independently

Eligibility Requirements:

  • You must be 18years or older
  • You must have a high school diploma or equivalent
  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
  • If currently a Synchrony Financial Employee, you must have been in your current position for at least 6 months (Level 4 – 7) or 24 months (level 8 or greater), have at least a “consistently meets expectations” performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don’t meet the time-in-job or performance requirement.

Job ID: 1700002318

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