VP, Strategic Operations

AMN Healthcare   •  

Omaha, NE

Industry: Staffing


11 - 15 years

Posted 39 days ago

This job is no longer available.

Position summary

If you're looking for a career in a company that's evolving, has a great culture and amazing opportunities within the Healthcare Industry, AMN Healthcare is the clear choice. As America's largest and most respected health care staffing and management services company, we are the recognized leader in nursing, physician, and allied professionals. As part of the AMN team you'll work with motivated team members who have pride in - and passion for - what they do. Guided by our core values, we remain steadfast to our commitment to career growth and development for all levels of team members so they may navigate their own future and grow with the company. AMN will help you reach your professional and personal goals everyday while making a meaningful contribution. Experience for yourself The AMN Difference!

Job Description

Vice President, Strategic Operations

Omaha, NE

Position Description

Make Your Mark In Diverse Role that Directly Influences Company Success, and

Build a Progressive Career Home at a Top-Ranked Healthcare Labor Management Firm

If you are a strategic operations leader with process discipline as well as a strong commitment to client experience and leadership development, this position offers you several compelling opportunities.

  • You will be able to make a significant impact -- on strategic planning, product development (through voice of the customer) and delivery, and more -- that directly influences company success.
  • We are poised for expansive growth and, as a key strategy driver, you will be in a position to reap rewards from that growth.
  • You'll expand your experience in a broad role that includes Strategic account management, consulting and education, project management, software support and more.
  • We are proactive about succession planning, and success could set you up to take on additional responsibilities or advance in Avantas or in AMN Healthcare, our $2 billion parent corporation.
  • Make no mistake: This is a challenging role with high expectations in a fast-paced environment. Just the same, you'll be able to leverage a strong team in a collaborative environment to drive continuous improvement.

Healthcare working smarter. At Avantas, helping healthcare organizations automate and streamline their healthcare labor management is our passion. Armed with our proprietary HELM™ (healthcare enterprise labor management) methodology, we take a comprehensive approach to providing clients with tailored best practice labor management strategies designed to drive substantial and sustaining cost and quality improvements across the enterprise through automation. Our solutions include workforce planning and analytics; our patented scheduling and productivity solution, Smart Square®; and other services to help our clients rethink what is possible in healthcare labor management. In December 2014 Avantas became part of AMN Healthcare.

AMN Healthcare is the innovator in healthcare workforce solutions and staffing services to healthcare facilities across the nation. Our workforce solutions -- including managed services programs, vendor management systems and recruitment process outsourcing -- enable providers to successfully reduce complexity, increase efficiency and improve patient outcomes within the rapidly evolving healthcare environment. We provide our employees with a unified and inspired workplace guided by our core values. In 2018, AMN Healthcare was ranked on Forbes list of America's Best Mid-Size Employers as well as Fortune's list of the 100 Fastest Growing Companies.

Role Overview

You will serve as a key member of the Avantas executive leadership team to develop and drive integrated delivery methods, maximize current and near-term business opportunities and prepare Avantas Operations for future success by pioneering and perfecting innovative operational strategies.

Reporting to the President, you will oversee several teams totaling about 45 professionals:

  • A Senior Director leading strategic account management, with strategic Account Managers responsible for delighting existing clients as well as expansion and upselling.
  • A Senior Director leading account management, support for Smart Square® (our SaaS healthcare staffing software) and project/implementation management.
  • A Senior Director leading consulting, client education and software release management.
  • A Manager leading our 24 x 7 staffing command center serving as a client resource.

Vital responsibilities for this strategic role will be the design, trial and execution of best practice workforce optimization models to lead the industry and continuously improve key metrics, including internal financial margins, client expansion, adoption and satisfaction. This will include:

  • Re-envisioning and optimizing the client experience, from engagement to post-go-live support
  • Developing a client maturity model to ensure we meet each unique client where they are and develop solutions tailored to their specific needs.
  • Playing a key role in developing the 5-year strategic roadmap, and creating and implementing plans to achieve goals.
  • And more.

You'll also have tactical responsibilities, such as going on client visits, assisting with contract renewals, helping build infrastructure, etc.

Role Specifics

In addition to the responsibilities described above, as Vice President, Strategic Operations, you will:

  • Design, trial and execute best practice workforce operational strategies for use within Avantas operations.
  • Calculate return on investment (ROI) assessments utilizing financial models and accurate costing in order to set appropriate pricing and ensure profitability.
  • Scale and package workforce operational strategies to monetize for the broader marketplace outside Avantas 24 x 7 customer base.
  • Achieve quarterly and annual client satisfaction targets.
  • Develop and execute program of continuous customer service improvement.
  • Structure detailed strategic plans for building and sustaining business relationships with key stakeholders and C-level executives within client population.
  • Develop and deliver presentations aligned with Avantas' and AMN's style and branding guidelines to communicate valued solutions to client contacts and decision makers (C-Suite, operational leaders, etc.) to create shared vision.
  • Participate in key industry associations and trade organizations, where appropriate.
  • Foster effective partnerships with all AMN colleagues in the collaboration on new product development and strategy.
  • Recruit, train and mentor high functioning team. Identify, foster and promote exceptional talent.
  • Design, track, review and report annual budget and other financial accountability metrics.

The Ideal Candidate

To be a good fit for the VP, Strategic Operations opportunity, you will have:

  • A bachelor's degree; an MBA is preferred.
  • 10+ years of experience in strategic operations.
  • A demonstrated ability to drive measurable improvements at a fast pace.
  • Exceptional interpersonal skills, including the ability to influence and motivate senior executives.
  • The ability to negotiate contracts based on an understanding of pricing dynamics.
  • Experience in healthcare, staffing, workforce management and/or managed services would be helpful, but is not required.
  • Strong self-motivation and initiative.
  • The ability to learn quickly.
  • Outstanding communication and presentation skills.

You also will need to be willing and able to travel 20% to 30% of the time, and you will help determine the extent of your travel.

Success Factors

As you would expect, you'll need to be proactive about establishing your credibility on your team and with leaders in the business areas your team supports. At the same time, you'll will find your direct reports open to a new leader who can provide firm but fair guidance. We'll look to you to help them focus on what is best for clients and to consider cross-functional dynamics when developing solutions. In fact, that is a key objective across strategic operations: Maintaining process discipline while keeping the client front-and-center.

People are often surprised by the pace at which we operate. For example, while our client satisfaction ratings are strong, we'll look to see marked improvement within six months. To do so, you'll need to drive improvements in all operations areas, not just one or two. That will require you to gain a solid understanding of the interdependencies among the areas.

Respect · Passion · Continuous Improvement · Trust · Customer Focus · Innovation

These values are embedded in everything we do, and we invest in maintaining a culture that allows people to thrive and grow. We embrace a servant-leadership approach and we'll expect you to do so as well. This means modeling a positive attitude, promoting a high-energy atmosphere, and recognizing success. The leader who will thrive in this environment will embody a balanced approach that encompasses a commitment to results combined with an inspirational and engaging approach as well as passion for the success of the enterprise.

Why Avantas and AMN

Career Growth Potential

History shows that if you invest in your role at Avantas and AMN, we'll invest in your career. In this role you'll be able to showcase not only your process improvement expertise, but also your leadership skills and ability to deliver results -- all characteristics we look for when advancement opportunities arise. In fact, given our strong growth, we hire with an eye to the future, looking for professionals with career runway.

Awards and Recognition

In addition to being recognized as a leader in healthcare staffing and workforce solutions, AMN and Avantas have decades of innovation and thought leadership in the healthcare staffing industry and have been recognized by some of the most prestigious organizations in the healthcare industry — and beyond. For example, Smart Square's open shift management methodology was awarded a U.S. patent in 2013. In addition, AMN's accolades include:

  • Fortune's 100 Fastest Growing Companies list - 2018
  • Bloomberg Gender Equality Index company - 2017, 2018 & 2019
  • The Best and Brightest Companies to Work For® awarded at a national and local level
  • HRO Today's Diversity & Inclusion Excellence Award - 2018
  • Innovation Leader's Impact Award - 2018
  • Named the Largest Healthcare Staffing Firm in the U.S. by Staffing Industry Analysts - 2018

A Company That Cares

We have a strong dedication towards social responsibility, as evidenced in the many ways we serve communities around the world. For example, more than 18,000 indigenous people have been directly helped by AMN missions to Guatemala. The 2018 volunteers recently returned from the sixth humanitarian and medical mission.

Corporate Social Responsibility (CSR) represents our commitment to economic and social development that will have a positive impact on the health and well-being of our team members, local and global communities, and stakeholders at large, while advancing the quality of our company through engagement in the world around us.

Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

AMN Healthcare is an EEO/AA/Disability/Protected Veteran Employer

We encourage minority and female applicants to apply

AMN Healthcare is committed to fostering and maintaining a diverse team that reflects the communities we serve. Our commitment to the inclusion of many different backgrounds, experiences and perspectives enables our innovation and leadership in the healthcare services industry.

We value professionalism in everything we do – this includes the professional presence we project as we interact with internal and external customers.