VP, Risk Operations Manager


San Gabriel, CA

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 29 days ago

  by    Ernest Hernandez

Build and manage teams of fraud analysts supporting the review of potential fraud across various channels (i.e. electronic payments, online banking, deposit/check fraud. identity theft/account take-over. Establish and manage relevant KPI's KRI's to provide the appropriate level of management visibility and oversight. Lead the fraud management process with the right balance of customer and risk focus with a goal of mitigating bank losses while not losing sight of unnecessary customer friction. Continuously review, identify, assess and enhance fraud management policies, procedures, process design and controls. Implement a case management structure leveraging an enterprise-wide solution or outside of a solution in the short-term. Drives ongoing improvement through engagement with key partners such as risk operations, compliance, risk management, 3rd party vendors and consultants to continuously review and improve fraud strategies, mitigate risk and reduce fraud related losses while keeping the customer experience top of mind. Build and maintain relationships within industry of fraud and risk management professionals. Understand the functionality, infrastructure and usage of the bank's fraud monitoring capabilities (traditional and online) with a high degree of subject matter expertise.


$110K - $120K