VP, Relationship Management in Virtual / Travel

$250K - $500K(Ladders Estimates)

Q2ebanking   •  

Virtual / Travel

Industry: Finance & Insurance

  •  

11 - 15 years

Posted 53 days ago

Q2 is seeking a VP, Relationship Management who will coach and guide a team of Relationship Managers and Client Experience Managers in selling the company's products and services as well as maintaining relationships with existing accounts. Reporting to the SVP, Relationship Management, this VP is responsible for developing strategic plans that will ensure our customers have the ideal client experience in order to maintain a high level of client satisfaction.

RESPONSIBILITIES:


  • Lead execution and strategy for Relationship Management and Client Experience Management teams
  • Assist RM's with escalation of Implementations projects to ensure highest client experience and satisfaction
  • Coordinate and prioritize Projects In Question (PIQ) resolution and provide guidance to team members on re-engagement of these projects
  • Review Account Plans and Territory Plans for assigned RM's and CEM's and coach on improvements as needed
  • Maintain accurate cross sale pipeline and provide forecast reports as required
  • Coach RM's on contract renewal strategies and management; focus on retention to protect low support cost MRR
  • Work with Product to coordinate new product demo training and documentation for RM's
  • Represent Q2 at client events and Client User group sessions, as needed or assigned
  • Provide input to Product Management on enhancements and new releases, including support of commercialization projects as needed; identify product gaps and provide soft recommendations
  • Meet with clients as needed to resolve escalations or enhance customer relationship
  • Participate in and assist with annual budget process as needed and assigned by the SVP of Relationship Management
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

EXPERIENCE AND KNOWLEDGE:


  • Bachelor's degree or an advanced degree preferred, such as an MBA
  • 12 to 15 years of Business to Business or Business to Consumer relationship management or Client Service experiences
  • Experience with and a deep understanding of the financial services industry needed
  • Q2 experience preferred
  • Proven results in direct or support of cross-sales quota and metrics-driven client advocacy and satisfaction environment
  • Proven relationship-building skills and experience maneuvering internally within a large corporation and externally within a client organization
  • Excellent verbal and written communication and presentation skills
  • Excellent analytical and organizational skills to determine the needs of the organization and implement feasible solutions
  • Ability to travel up to 40%


Valid Through: 2019-10-18