VP, Regional Field Operations

Spectrum Health   •  

Zeeland, MI

Industry: Hospitals & Medical Centers

  •  

11 - 15 years

Posted 40 days ago

JOB SUMMARY

Responsible for overall strategic direction of the technical field operations from the node to the home across the assigned Region. Create, implement and enhance consistent standardized operating practices that are aligned with the company's initiatives and expectations. Provide leadership and direction to the KMA field operations including Fulfillment and Service for both residential and commercial customers, Fault Rate reduction, Plant Security and TQA as well as Dispatch and Workforce Management.


MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience


Consult with senior management to plan for overall operational effectiveness of the Region


Oversight of the technical operations from the node to the customer premises across the Region


Direct responsibility for the Region's audit (drop plant integrity) program including assignment of passings to audit, reporting of results and audit organizational team management


Responsible for the oversight of contract labor management, including developing consistent scope of work requirements for the Region, assisting KMA's with pricing negotiations and providing approvals for contract labor company selection


Translate strategic priorities into short-term objectives for the Region


Participate in developing and enforcing consistent standardized operating practices for the Region


Provide oversight and direction to the KMA field operations including Fulfillment and Service, Fault Rate reduction, Plant Security and TQA as well as Dispatch and Workforce Management


Ensure field compliance with corporate policies and procedures, and franchise requirements


Maintain good relations with local utilities, vendors, contractors and government agencies


In partnership with the RVP, oversee the training and development of KMA technical operations staff


Participate in budget and forecasting planning and manage departmental expenses for the Region


Support KMA and Region to ensure preventative and demand maintenance initiatives and goals are achieved


Identify field operational opportunities and inspire change and initiate ideas


Perform other duties as requested



REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Ability to handle multiple projects and tasks

Ability to make decisions and solve problems while working under pressure

Ability to supervise and motivate others

Ability to use personal computer and software applications

Comprehensive understanding of all FCC rules and regulations

Comprehensive understanding of applicable local and state rules and regulations

Comprehensive understanding of OSHA rules and regulations, both federal and state

Complete knowledge of company products and services

Advanced Knowledge of design and operation of HFC and IP Networks

Organizational Agility

Strategic Agility


Education

Bachelor's degree in electronic engineering or equivalent experience


Related Work Experience

12+ years technical management experience

Demonstrated proficiency with project management

  1. Industry and vendor specific certifications and training