Our client is a full-service bank with 60+ branches across the Southeast US. Otherproduct lines offered include: Wealth Management, SBA, Commercial, Indirect Automobile Financing, Construction Lending, and Residential Mortgage.
Our client is looking for a VP Performing Mortgage Servicing to lead all the functions of Performing Mortgage Servicing including:
- customer service
- cash management.
Additional duties will include employee performance and development and operational compliance maintenance. ? Ensuring that within core servicing that all employees understand and maintain compliance with all bank policies, procedures and applicable laws/regulations. ? Develop key metrics and direction for the department while working with management suggesting procedural changes to improve efficiencies, workflows, customer service, and morale. ? Establish and maintain a control book for the department outlining the procedures for each function of Performing Mortgage Servicing. Ensure that the approved procedures are followed and that they are updated as needed ?Responsible for coordination of Mortgage Servicing audits, including internal and external regulatory exams. ?Responsible for year-end 1098/1099taxreporting to borrowers and vendors. ?Investigate all problems that are referred and communicate immediate resolutions as appropriate to everyone impacted.
The Qualified Candidate will have:
?15+ years in Mortgage Servicing
?5+ years in Performing Mortgage Servicing Leadership
?Experience leading teams of 30+ FTE within a servicing operations field
? Strong current working knowledge of mortgage servicing workflows and processes
? In depth understanding of the regulatory environment around mortgage servicing