We are an executive search firm who has been hired to identify a Vice President of Patient Services.
VP Patient Services Job description:
? Oversee the customer and patient services department and generate value proposition for clients
? Develop, maintain, and ensure production and quality standards, such as response and call handle times, are met and audit outcomes
? Maintain appropriate staffing to ensure service levels are met across all product segments, smooth transition for new customers, and minimal impact to existing customers
? Evaluate systems, policies, and procedures, and drive changes to accomplish the organization?s and departments? objectives
? Maintain strong internal control procedures in order to safeguard company assets
? Assist in the solution of problems that affect the service, efficiency, and productivity of the team
VP Patient Services Qualifications:
Oversee the development and implementation of operational processes within customer and patient services in alignment with the company?s business strategy, core values and company vision.
VP Patient Services Education/Experience:
Bachelor's degree or equivalent experience. 8+ years of related healthcareexperience, preferably in a patient services call center. Previous experience managing cross functional teams on large scale projects and management experience including hiring, training, assigning work and managing the performance of staff.
If you meet all the qualifications for the VP Patient Services position, we want to hear from you!