VP Omni Channel - Retail

Confidential Company  •  Springfield, MO

5 - 7 years experience  •  Retail / Diversified

Salary depends on experience
Posted on 02/27/18 by Missy McClellan
Confidential Company
Springfield, MO
5 - 7 years experience
Retail / Diversified
Salary depends on experience
Posted on 02/27/18 Missy McClellan

The Woodmansee Group is a Retained Executive Search Firm representing a leading retailer. They are seeking a VP Omni-Channel. This position will be responsible for facilitating the creation of a seamless customer experience across various saleschannels by developing and implementing Omni-Channel strategic initiatives that stimulate brick and mortar store traffic and sales and profitably increase The Company's share of merchandise that is purchased online.

The ideal candidate will have at least 5+ years of experience managing Omni-Channel and eCommerce functions in a retail environment. A BA/BS in Marketing, Communications, Merchandising or related field and proven experience improving the customer experience in-store and online.

This position reports to the Co-President and is located in Springfield, MO.

ESSENTIAL JOB FUNCTIONS:

  • Stimulate the sale of merchandise through eCommerce transactions, both ship to home and buy online pick up in store.
  • Create a seamless customer experience in-store and online through enhancements to the company's website and the electronic catalog, development of enriched content, improved sales processes, expanded shipping and payment tender options, and increased inventory visibility across the supply chain.
  • Manage the execution of the company?s approved Omni-Channel strategic plan and assist with the plan?s ongoing reviews and updates.
  • Lead the design, implementation, management and analysis of programs that support Omni-Channel strategic initiatives.
  • Collaborate directly with Marketing, Merchandise, Pricing, Customer Service, IT and other cross-functional partners to achieve strategic objectives, test and implement program enhancements and maximize sales.
  • Lead and develop the Omni-Channel team.
  • Direct and conduct regular competitive reviews to identify industry best practices and recommend action items.
  • Maintain an authoritative knowledge of Omni-Channel success factors, trends and best practices.
  • Contribute in the development of future Omni-Channel strategies and plans.
  • Actively participate and contribute in Omni-Channel Advisory Committee meetings.
  • Forecast costs and return on investment of programs and make recommendations based on quantitative analysis.
  • Direct and conduct regular competitive reviews to identify industry best practices and recommend action items.
  • Identify, evaluate and work with3rd party suppliers as needed.
  • Prioritize and manage projects to timelines, budget and resources.

SCOPE OF POSITION:

Responsible for the management of Omni-Channel initiatives. Works closely with senior company leadership across multiple departments to create a seamless customer experience in-store and online. Leverages retaillocations as a competitive point of difference, grows the brand and drives profitable eCommerce transactions.

SKILLS / EDUCATION / KNOWLEDGE/EXPERIENCE / ABILITIES:

Required:

  • Minimum of 5years of experience managing Omni-Channel and eCommerce functions in a retail environment.
  • BA/BS in Marketing, Communications, Merchandising or related field. Masters Preferred.
  • Strong understanding of the digitallandscape (online merchandising, digitalmarketing, order fulfillment/shipping) and how to translate that into increasing business.
  • Knowledge of eCommerce technology and Google Analytics.
  • Demonstrated ability to improve the customer experience in-store and online.
  • Experience developing and executing integrated, cross departmental programs.
  • Proficient in process improvement.
  • Ability to analyze data to manage ROI for positive results.
  • Experience leading cross functional teams.
  • Ability to manage vendor relationships.
  • Exceptional communication, analytical and project management skills.

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