Oversees all aspects of the company’s service operations to include Customer Service, National Contract, Bids and Vending departments.
Sets policies, objectives and initiatives.
Designs strategies and processes to support a premier service delivery.
Implements metrics and tracking systems
Develops and establishes standardized procedures and policies governing customer interactions to deliver exceptional service levels.
Leads continuous process improvements
Develops and ensures departmental goals are met in accordance with the overall company direction.
Leads, directs, develops, and coaches the Department Managers.
Handles escalated customer issues.
Travel to customers to present business reviews
Able to bring new service ideas and projects to fruition
15years direct experience in the field with at least 5 to 8years’ experience in a Service Management role
Experience with building and maintain customer relationships in a B2B environment