VP of Customer Service

  •  

Chicago, IL

Industry: Manufacturing / Packaging

  •  

11 - 15 years

Posted 388 days ago

  by    Alliance Search Solutions

Position Overview:

Oversees all aspects of the company’s service operations to include Customer Service, National Contract, Bids and Vending departments.

Essential Functions:

Sets policies, objectives and initiatives.

Designs strategies and processes to support a premier service delivery.

Implements metrics and tracking systems

Develops and establishes standardized procedures and policies governing customer interactions to deliver exceptional service levels.

Leads continuous process improvements

Develops and ensures departmental goals are met in accordance with the overall company direction.

Leads, directs, develops, and coaches the Department Managers.

Handles escalated customer issues.

Travel to customers to present business reviews

Able to bring new service ideas and projects to fruition

Minimum Specifications:

15years direct experience in the field with at least 5 to 8years’ experience in a Service Management role

Experience with building and maintain customer relationships in a B2B environment

Bachelor’s Degree

$161K - $195K