$250K — $500K+*
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.
Allstate is focused on transformation. We are growing our User Experience team to further enhance innovation across our portfolio of products and services. We are committed to being customer obsessed and we do that by creating and strengthening relationships between Allstate and our consumers, across all touchpoints.
We are seeking a Vice President, User Experience (VP, UX) to lead our UX community as we continue to refine our existing ecosystem, and invent innovative new products and services that service this transformation. This role reports into the SVP, CCO and manages a team of nearly 100 Experience Architects, Experience Researchers, and Experience Designers in multiple offices in IL, North America and internationally.
The VP, UX is responsible for leading the UX vision for the company and delivering simple, connected, high quality user experiences across the enterprise to support a variety of business objectives.
This requires shepherding the customer experience across the brand ecosystem by guiding the vision, strategy, and cross-functional teamwork throughout a project's execution.
Internal UX colleagues and business partners will look to the VP, UX to set the bar for quality and innovation. You will be the main ambassador for UX internally and externally, and a critical point-of-contact with internal partners, developing trusted relationships over time. This requires the ability to apply business knowledge, data and consumer insights to creative solutions that deliver results. You will lead workshops, present to senior leadership, and speak fluently about both business goals and user needs to arrive at approved strategic visions and roadmaps, while providing clear direction to your team.
Job Description con’d
The VP, UX will oversee all UX projects and programs, applying human-centered design and brand storytelling to technology, business strategy and digital innovation. The supporting team includes experience designers, product designers, experience architects, and experience researchers that support a variety of products, services and enterprise companies, including insurance, telematics, identity protection, data safety, device protection, and peer-to-peer car sharing, among others. Leading these close knit, multi-disciplinary teams requires fostering collaboration and co-creation. This role will ideate, whiteboard, push, test, prototype, iterate, learn, and drive toward transforming complex challenges into simple, human-centered solutions. Part of the job requirement is to facilitate cohesion across the research, design, data strategy, content, innovation, and development teams.
In alignment with corporate goals, specific responsibilities for the VP, UX include:
Specific Responsibilities con’d
This position will collaborate with Centers of Excellence (COEs) for Creative, Innovation, Corporate Brand, Social, Digital, Regional Marketing, and Media to expand awareness of Allstate’s various products, and drive growth in household penetration.
The successful candidate will be a change leader and Innovator. This individual must also have the following personal and professional attributes which are consistent with the Company’s stated values.
Leadership Requirements con’d
Challenges Within the First 12 Months
The most significant challenges for the VP, UX for the first 12 months include:
Bachelor’s degree (minimum) with concentration in Information Architecture, Graphic Design, Experience Design, Human-centered Design, Design Thinking, Innovation, or equivalent, with significant job-related experience in related product and/or service design field. Relevant advanced degree(s) and certifications a plus.
Valid through: 10/14/2020
$100K — $150K