VP, Enterprise Community

Change Healthcare   •  

Virtual / Travel

Industry: Healthcare


8 - 10 years

Posted 174 days ago

This job is no longer available.


Our culture is guided by our core values which are woven into the fabric of every aspect of our company; Pursue Purpose, Champion Innovation, Earn Trust, Be Agile, and Include All.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!


Reporting to the SVP, Chief Design Officer, the Enterprise Community leader is responsible for developing and evangelizing the long-term vision and strategic direction for Change Healthcare’s integrated customer Community; including technology capabilities, product feature and value-delivery road maps, audience generation and content curation best practices and success metrics.


  • Develops and builds agreement for the community strategy by working closely with business unit product leaders
  • Manages and influence the creation, growth and success of new customer communities in alignment with company strategy and goals
  • Creates and publishes audience and content curation strategies, approaches and best practices
  • Works to standardize and harmonize the approach to Help & Support and customer success content and structure
  • Builds strong working relationships with existing Community Managers at the individual business/product level

JOB Qualifications:

Size and complexity

  • Experience managing a team of direct and indirect staff across multiple geographies.
  • Ability to navigate and work across multiple constituents to develop, communicate, and support a company’s short-term and long-term business objectives.

Functional and industry experience

  • Track record of managing highly responsive digital customer care, help & support at scale
  • Demonstrated experience in audience and multi-media content creation/curation/cultivation
  • Minimum of 10+ years in healthcare, technology and/or media industry preferable.
  • 8+ years experience operating at a senior level in a product management role
  • Demonstrated success in defining business and product requirements and in positioning/marketing products
  • Bachelor’s degree in business or related coupled with an MBA is preferred.
  • A demonstrated track record of acting as an innovative thought leader and business partner to executives across multiple business units and functions.
  • Strong lean, agile and design thinking experience.
  • Exceptional business acumen.

Growth and transformation

  • Experience in taking an organization through a community-based transformation
  • Proven experience and expertise in leading a large and complex organization through transformation to a fully integrated and strategically aligned organization.
  • Ability to influence and lead cross-functional teams in the realization of project goals and time-bound deliverable(s).
  • Strong execution orientation, with a drive to deliver tangible results, with a high degree of analytical ability.

Leadership competencies

  • Strategic thinking: capable of providing clear, balanced advice/counsel on a broad range of strategic and complex management, product and go to market issues.
  • Driving results: results-oriented style with a high degree of analytical ability and proven problem-solving skills.
  • Leading change: ability to thrive and quickly adapt to change, leading others through change in a dynamic, fast-paced industry and work environment.
  • Leading people: ability to manage a team, recruit and retain top talent, build consensus, and rally members to achieve results. Ability to gain insights through relationships with front-line and mid-level personnel.
  • Collaborating and influencing: effectively builds strong relationships and partnerships within and outside of the company. Able to effectively navigate within a matrixed corporate structure.
  • Ability to communicate effectively at all levels of the organization with an open, honest and direct communication style that establishes an empathetic and effective relationship with stakeholders.