VP, Digital Identity Verification - Product Manager

JPMorgan Chase   •  

San Francisco, CA

Less than 5 years

Posted 241 days ago

This job is no longer available.

In the role ofDigital Identity Verification Product Manager, you will beresponsible for the design and delivery of the business and technical capabilitiesassociated with establishing Chase customers’ identities, and the assessment of fraudrisk during originations throughDigitalchannels. 

The role will design and deliver the capabilities and controls for how customer identities will be:

  • Captured and verified Digitally
  • Assessed for fraud risk, e.g. for the possibility that the identity may be synthetic, malicious, being impersonated or taken over
  • Used to improve the customers’ experience, enroll new customers to Digital services, and originate new products
  • Shared across channels and support multi-channel originations processes

 Day to dayresponsibilitieswill include:

  • Supporting the development of the vision and strategy for identity proofing
  • Exploring the opportunities offered by, and the potential means of establishing a customer’s identity through digital means (e.g. scanning government docs, risk profiling customers’ data)
  • Consulting with teams developing new-to-to bank Digital enrolment, and new products and service originations processes, to determine the identity assurance and controls required
  • Understanding the external marketplace, both from the point of view of what suppliers can offer and what competitors are doing, and incorporating the best aspects in our strategy and plans
  • Understanding how our customers perceive and experience our controls, and designing how we improve them
  • Identifying critical gaps in the existing controls and designing how these gaps will be corrected
  • Understanding the regulatory influences (e.g. privacy) on the development of the Bank’s controls and making we are in track to meet these requirements, and interpreting Bank policy as it affects these controls

You will have:

  • Performed a similar product management role within a large financial institution or payment services provider, or a vendor operating in this space, for at least 5 years
  • At least 3 years’ experience of operating in a Digital or e-Commerce business or channel
  • Planned and executed proofs of concepts and pilot implementations of new concepts
  • A high degree of technological awareness (e.g. of developments in mobilebanking apps, and potential attack vectors)
  • The ability to think strategically and communicate complex ideas clearly
  • The ability to develop practical means of using and implementing new concepts in identity verification


  • Bachelor's degreerequired, Master's/MBA degreepreferred
  • Financial industry background is highly desired but not required
  • Strong interpersonal skills and a desire to work in a dynamic environment
  • Communication Skills - ability to communicate ideas, concepts to business and technical stakeholders
  • A great ability to interpret data and MI and provide robust analysis to support recommendations

Req #: 180030848_2