VP, Data Operations Leader
8 - 10 years experience • Financial Services
Salary depends on experience
Posted on 02/21/18
Confidential Company
Chicago, IL
8 - 10 years experience
Financial Services
Salary depends on experience
Posted on 02/21/18
Role Summary/Purpose:
The VP, Data Operations Leader will lead a team of focused system engineers and operations specialists to manage the Service Management processes for our data warehouse / business intelligence development platforms. The ideal candidate will be a leader, integrator and optimizer in partnering with business stakeholders, management, IT teams, and customers to optimize and guide the delivery of high-performance data management process excellence.
Essential Responsibilities:
- Lead a global team of 80+ on and offshore run support specialists to deliver high quality data warehouse process execution
- Leverage existing Service Management processes including Change, Config, Service Level, Performance, Incident and Problem management to deliver a high level of support and system availability
- Partner with Build and Release Management teams to implement new development efforts into production
- Partner with Data Lake and existing Data Warehouse development teams to develop a simplification strategy and roadmap to improve overall enterprise data delivery
- Interface with the Business and IT leadership to gather Voice of the Customer information and use metrics to analyze current process capability and to drive continuous improvement
- Review system performance issues and work with engineering to develop and implement a roadmap for improvement
- Develop strategies for run book automation and self-healing to drive efficiencies and an improved end user experience
- Leverage industry standards and best practices for improving service levels and performance
- Partner with the Compute, DBA and Storage team and external service and technology providers to resolve issues and assist in on time delivery
- Provide mentoring, coaching and technical leadership to a team of highly motivated individuals to achieve overall success
- Provide vendor management of a large onshore/offshore support team including SLA management
- Work with Operational Risk, Auditor and Regulators to ensure that policies, standards and procedures are followed
Qualifications/Requirements:
- Bachelor’s Degree and a minimum of 5 years of IT experience OR in lieu of a Degree, High School Diploma/GED and a minimum of 9 years of experience in an IT environment
- Minimum of 5 years of overall IT experience, with recent hands-on technical experience
- Minimum of 7 years of experience in a large complex organization
- Minimum of 7 years software development experience managing a globally distributed team of 50+ on and off shore resources
- Minimum of 5 years of Financial Services experience; credit card industry experience a plus
Desired Characteristics:
- Experience with data management best practices such as data governance, master data management, metadata management, data architecture, and data quality management.
- Must be able to work effectively across a diverse technology organization, using excellent communication skills to keep partners and clients informed on technology issues
- Architecture and support experience with large multi-terabyte (>100TB) data warehouse platforms
- Current subject matter knowledge in database, data warehouse and business intelligence technologies and platforms
- Agile Development methodologies
- Oracle Exadata / RDBMS platform experience
- Must be comfortable and adept at presenting to executives and external clients
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