VP, Data Operations Leader

Role Summary/Purpose:

The VP, Data Operations Leader will lead a team of focused system engineers and operations specialists to manage the Service Management processes for our data warehouse / business intelligence development platforms. The ideal candidate will be a leader, integrator and optimizer in partnering with business stakeholders, management, IT teams, and customers to optimize and guide the delivery of high-performance data management process excellence.

Essential Responsibilities:

• Lead a global team of 80+ on and offshore run support specialists to deliver high quality data warehouse process execution
• Leverage existing Service Management processes including Change, Config, Service Level, Performance, Incident and Problem management to deliver a high level of support and system availability
• Partner with Build and Release Management teams to implement new development efforts into production
• Partner with Data Lake and existing Data Warehouse development teams to develop a simplification strategy and roadmap to improve overall enterprise data delivery
• Interface with the Business and IT leadership to gather Voice of the Customer information and use metrics to analyze current process capability and to drive continuous improvement
• Review system performance issues and work with engineering to develop and implement a roadmap for improvement
• Develop strategies for run book automation and self-healing to drive efficiencies and an improved end user experience
• Leverage industry standards and best practices for improving service levels and performance
• Partner with the Compute, DBA and Storage team and external service and technology providers to resolve issues and assist in on time delivery
• Provide mentoring, coaching and technical leadership to a team of highly motivated individuals to achieve overall success
• Provide vendor management of a large onshore/offshore support team including SLA management
• Work with Operational Risk, Auditor and Regulators to ensure that policies, standards and procedures are followed

Qualifications/Requirements:

• Bachelor’s Degree and a minimum of 5 years of IT experience OR in lieu of a Degree, High School Diploma/GED and a minimum of 9 years of experience in an IT environment
• Minimum of 5 years of overall IT experience, with recent hands-on technical experience
• Minimum of 7 years of experience in a large complex organization
• Minimum of 7 years software development experience managing a globally distributed team of 50+ on and off shore resources
• Minimum of 5 years of Financial Services experience; credit card industry experience a plus

Desired Characteristics:

• Experience with data management best practices such as data governance, master data management, metadata management, data architecture, and data quality management.
• Must be able to work effectively across a diverse technology organization, using excellent communication skills to keep partners and clients informed on technology issues
• Architecture and support experience with large multi-terabyte (>100TB) data warehouse platforms
• Current subject matter knowledge in database, data warehouse and business intelligence technologies and platforms
• Agile Development methodologies
• Oracle Exadata / RDBMS platform experience
• Must be comfortable and adept at presenting to executives and external clients

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