$250K — $250K+*
At Cloud Academy we help companies and teams worldwide manage their technology skills at scale. We partner with them to deliver software and content in a unique way and allow them to customize their approach through our software and our support.
Over the last seven years, we have built a SaaS enterprise platform that helps large organizations worldwide across multiple industries. To prepare our team to scale with new and existing customers, we are looking for a VP of Customer Success. The VP of Customer success will define our strategy to help our customers succeed in building a proper framework and approach that covers the full cycle of using Cloud Academy: From onboarding to renewals and expansions, always looking at making our customers successful by showing them data and insights.
As VP of Customer Success, you will be responsible for the success of our enterprise customers and you will do that by focusing on hiring a great team, coaching and training the existing Customer Success Managers and, most importantly, by setting a culture of excellence in helping our customers. We are looking for a professional who is able to transform Customer Success into the most important part of our platform, to lead and help our customers in using Cloud Academy and onboarding their entire team on it. We see our next Vice President of Customer Success as someone with an action mindset, who has been in startups since they took their first steps and has accompanied them through their growth process. The right candidate is equal parts strategist, visionary, and a doer: we are looking for someone who can easily shift from thought leadership to rolling up his or her sleeves to engage in hands-on support.
If you are excited by the idea of quickly scaling globally, if you thrive in a fast-moving, transparent, values-driven leadership team and company, and if you are looking forward to inspiring, recruiting and developing top talent Customer Success team leaders and members, then this position is what you are looking for!
This position is 100% remote for candidates located in either EST or CST of the US. The VP of CS reports directly to the CEO and is a valued part of the Executive Leadership Team. This person will have the honor of managing an amazing team of CSMs located in the US and Europe.
Exceptional verbal and
Valid through: 1/25/2021