DATA COLLECTION AND SYNTHESIS
Utilize existing internal and external resources for data collection
Expand our external data collection and market research capabilities
Assure data is synthesized, aligned and in support of specific business priorities
Gather high impact data (e.g., non-publicly available) for regular, structured communications with internal clients
Determine appropriate repository for Customer Insights materials
Manage the demand for actionable customer insights across the business and be able to prioritize where money and energy should be spent
Distribute concise, insightful and relevant commentary to the business leaders on a frequent basis
Align business specific metrics to specific Customer Insights efforts
Create distinct deliverables for executive leadership team
Manage the repository and communication flow process and cadence
ANALYSIS AND RECOMMENDATIONS
Deliver to leadership focused actionable insights and implications that are business specific
Active participant in internal debates about where to place our best bets
Follow through with leaders on the execution of activities that were influenced by Customer Insights recommendations
Reinforce that our strategies are relevant and market competitive using Customer Insights outputs
Support ad-hoc leadership requests
Generate an internal two-way, Customer Insights conversation
10+ years of relevant healthcare consulting, competitive intelligence, research or strategy experience
Strong critical thinker who makes balanced, insightful decisions
Fact-based problem solver with the ability to evaluate alternative courses of action and make sound management decisions
Demonstrated personal integrity with the ability to inspire trust and create an environment of constructive debate that encourages diverse opinion, yet supports management decisions
Collaborative style, with the ability to establish working relationships across the senior management team, business units, and as well as with external advisors and constituents
Experience with cross-functional initiatives, with a high degree of complexity
Demonstrates ability to lead, influence and problem-solve across various Aetna businesses
Proven relationship management skills across all levels within an organization and external constituents
Strategic business acumen and proven senior leadership skills.
Ability to articulate and promote a vision.
Ability to influence diverse teams and build strong relationships.
Must demonstrate strategic thinking as well as roll up your sleeves action.
Deep knowledge of the healthcare industry and how it functions with a keen understanding of growth drivers
Master's degree preferred.